Asaki

Q: Notes app sync issues after upgrading to iOS 10

Hi All,

I'm hearing on the web a lot of people having the same issue.

 

After upgrading my iPhone 6s Plus and iPad Pro 9.7", the iPad perfectly kept the notes I saved in the Notes app (as my MBP / iMac did too), while on my iPhone I experienced a lot of sync issues and even lost notes and folders.

 

1- I tried to switch off and on the Notes sync under iOS' iCloud preferences, with a reboot between the actions. Nope. No sync, and when I switched back on the sync I lost almost all the notes previously saved in my iPhone, so now I've got 15 notes instead of 175. This happens ONLY on my iPhone, while iPad / MBP / iMac still have them all.

 

2- I tried to create a new folder in my MBP or in my iMac, hoping to "stimulate" a new event to resync through all my devices. Nope for the iPhone, but synced on my iPad / MBP / iMac.

 

3- Today I made a backup of my iPhone, reinstalled iOS 10, then restored the backup.

Nope.

 

Any ideas, guys?

Thank you,

 

Luca

iPhone 6s Plus, iOS 10, null

Posted on Sep 23, 2016 10:27 AM

Close

Q: Notes app sync issues after upgrading to iOS 10

  • All replies
  • Helpful answers

  • by Asaki,

    Asaki Asaki Sep 26, 2016 6:04 AM in response to Asaki
    Level 1 (5 points)
    iPhone
    Sep 26, 2016 6:04 AM in response to Asaki

    EDIT: actually the syncronization issues seems to happen exclusively on the iOS side; this includes the iPad too. Fortunately I didn't have the brilliant idea to turn Notes' sync off in iCloud on my iPad, as I did on the iPhone.

    I'd certainly lose all the notes currently stored in my iPad too.

  • by defrazzle,

    defrazzle defrazzle Sep 26, 2016 11:08 AM in response to Asaki
    Level 1 (9 points)
    iPhone
    Sep 26, 2016 11:08 AM in response to Asaki

    I called Apple Support a couple of days ago and after having me try a few things the representative said to delete the  Notes application and then put it back on and it worked… All my notes were there.

  • by Asaki,

    Asaki Asaki Sep 26, 2016 11:24 AM in response to defrazzle
    Level 1 (5 points)
    iPhone
    Sep 26, 2016 11:24 AM in response to defrazzle

    Thanks for your advice, which I tried. Unfortunately with no luck at all on my idevices. Fortunately all the notes are safe and sound on iCloud.

     

    After a long chat Apple opened a ticket, then I received a call from technicians' representative who thoroughly interviewed me about the issues taking place on my iPad and iPhone.

     

    Probably a lot of issues experienced while updating Macs and iOS devices (my AppleID's password repeatedly refused for 3 days in a row, while perfectly accepted on any Apple's web service like iCloud on the browser, appleid.apple.com etc.) didn't help my account's healthyness or whatever is now still unwilling to work on iCloud side.

     

    Cut long things short, the Notes app's broken sync between macos Sierra and iOS 10 is still existing.