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eightzero
Level 1 (13 points)
Apple Watch

Q: Can't select SOS contacts that are greyed out. Why?

No idea why certain contacts are greyed out when trying to add them as an SOS contact.

Apple Watch, watchOS 3

Posted on Sep 23, 2016 10:55 AM

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eightzero

Q: Can't select SOS contacts that are greyed out. Why?

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 23, 2016 11:00 AM in response to eightzero
    Level 10 (124,868 points)
    Apple Music
    Sep 23, 2016 11:00 AM in response to eightzero

    Hi,

     

    Restart your watch ...

     

    1. Press and hold the side button until you see the Power Off slider.
    2. Drag the slider to turn off your device.
    3. After your watch turns off, press and hold the side button again until you see the Apple logo.

     

    Then open the Apple Watch app on iPhone, tap My Watch, go to General > Emergency SOS, then tap Add Contact.



    If that didn't help, make sure your iPhone is up to date. Tap Settings > General > Software Update

  • by eightzero,

    eightzero eightzero Sep 23, 2016 11:57 AM in response to Carolyn Samit
    Level 1 (13 points)
    Apple Watch
    Sep 23, 2016 11:57 AM in response to Carolyn Samit

    Not only didn't that fix the issue, but it returned the watch to it's excessive battery drain problem I thought was associated with the workout app. The emergency SOS contacts doesn't work - still greyed out.

     

    watchOS 3 is a hot mess.

     

    It may be that the battery issue is associated with the Dock. And I did see now that there is an iOS 10.0.2 update.

  • by Peter Wolanyk,

    Peter Wolanyk Peter Wolanyk Oct 7, 2016 10:49 AM in response to eightzero
    Level 1 (4 points)
    Oct 7, 2016 10:49 AM in response to eightzero

    Hello,

    so I had the same issue what I did was I went to the contact which has multiple numbers and I clicked one and it added it