macOS Sierra has a serious issue that needs to be addressed soon

Question

Level 1

26 points

macOS Sierra has a serious issue that needs to be addressed soon

Hi,

A couple of days back I installed macOS Sierra on my MacBook Air (bought in 2012). Ever since I installed the new OS, my MacBook doesn't shut down gracefully as it used to with all earlier versions. Soon after I choose shutdown, its screen becomes grey in a few seconds, however it doesn't shutdown completely for another 10 to 15 minutes, which is really annoying and could cause damage to the system. I searched on the internet and found a couple of users who have the exact same problem after installing the new OS. Per some of the suggestions, I disabled FileVault and also reset the keychain. Nothing has helped so far.

just to let you know that I experienced this issue when I installed the beta version a month ago. I reported it to the service agent through online chat, but at that time I was told that the support couldn't do much, since the software wasn't released officially. The gentleman told me that he would share my concern / feedback with the development team so that they could take corrective action. Not sure what happened after that. I still have the same issue with the final release.

I hope this will be fixed, tested, and released soon.

Thanks!

MacBook Air, macOS Sierra (10.12), 2012 model

Posted on Sep 23, 2016 12:37 PM

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Answer 1

John Galt

Level 10

140,964 points

Sep 23, 2016 10:24 PM in response to odas123

Shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up.

It will take longer to start in Safe Mode so allow it to do that. Then, log in as usual.

Then, choose Shut Down... from the  (Apple) menu.

Any change?

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Answer 2

dwb

Level 7

32,920 points

Sep 24, 2016 5:31 AM in response to John Galt

SSince this isn't an issue on any of the 5 computers I have using Sierra I'm fairly certain the problem lies within your computer. John Galt offered up my first suggestion. The second, if that doesn't completely fix it is to download and install EtreCheck and post the results here. This will give us an idea of what's going on and what might be causing the stall.

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Answer 3

odas123 Author

Level 1

26 points

Sep 24, 2016 6:00 AM in response to John Galt

Thanks for the reply John. In safe mode it always shuts down gracefully as it used to earlier. I tried a couple of times and each time I didn't see any issue in shutdown. However, when I start it in regular mode, it again goes in very long shutdown cycle as I mentioned in the original post. Any further suggestions or recommendations?

Thanks,

Osmand Das

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Answer 4

Csound1

Level 9

59,973 points

Sep 24, 2016 6:52 AM in response to odas123

The fact that it shuts down normally in Safe mode is an indication that you have some 3rd party addition that is causing it. Let's see the Etrecheck report.

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Answer 5

odas123 Author

Level 1

26 points

Sep 24, 2016 7:00 AM in response to Csound1

Here is the report.

-------------------------------------------------------------------------------- ------------------------------------

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-24 18:41:16

Download EtreCheck from https://etrecheck.com

Runtime 2:08

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Takes too long to shut down in normal mode. Upon shut down the screen becomes grey and then then after 10 to 15 minutes it shuts down completely. This has been happening even since I installed macOS Sierra. I faced the same issue in Sierra Beta version, but then I rolled back to OS X El Capitan which (or any of the earlier versions) never had any issues. Recently I reinstalled final release of Sierra and again facing the same issue.

NOTE: This issue doesn’t occur in safe mode.

Hardware Information:ⓘ

MacBook Air (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 173

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1440 x 900

System Software:ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD TS128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 120.47 GB (46.55 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/sudoers, File size 2299 but expected 1563

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.4 - 2016-09-22) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.4 - 2016-09-22) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.4 - 2016-09-22) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.4 - 2016-09-22) [Support]

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26925) - SDK 10.4 - 2016-09-22) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26925) - SDK 10.4 - 2014-10-07) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26925) - SDK 10.5 - 2014-10-07) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26925) - SDK 10.4 - 2014-10-07) [Support]

Startup Items:ⓘ

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 171 Apple tasks

[running] 79 Apple tasks

[killed] 14 Apple tasks

14 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

[not loaded] 42 Apple tasks

[loaded] 168 Apple tasks

[running] 80 Apple tasks

[killed] 14 Apple tasks

14 processes killed due to insufficient RAM

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-17) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-03-09) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-17) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-17) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-29) [Support]

[loaded] com.ciscosystems.ciscoconnect.daemon.plist (2013-08-06) [Support]

[running] com.docker.vmnetd.plist (2016-09-18) [Support]

[loaded] com.linksys.linksysconnect.daemon.plist (2016-08-20) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-03-09) [Support]

[running] com.oracle.oss.mysql.mysqld.plist (2015-11-30) [Support]

User Launch Agents:ⓘ

[failed] com.adobe.ARM.[...].plist (2014-06-21) [Support]

[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.737D2B24-D892-4F46-B74B-600 5B9184B1A.plist (2013-10-08)

[loaded] com.google.keystone.agent.plist (2016-07-17) [Support]

[failed] com.seagate.dashboard.plist (2014-06-20) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2012-11-23) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-17) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-13) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-13) [Support]

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-17) Outdated! Update

SharePointBrowserPlugin: 14.2.0 - SDK 10.6 (2012-08-30) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2012-09-22) [Support]

DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]

JavaAppletPlugin: Java 8 Update 65 build 17 (2016-01-12) Check version

User internet Plug-ins:ⓘ

EMusic: EMusic 1.0.0 (2014-10-19) [Support]

ATTConnectEventEntry: 10.7.109 - SDK 10.9 (2014-06-25)

3rd Party Preference Panes:ⓘ

Flash Player (2016-06-29) [Support]

Java (2015-10-07) [Support]

MySQL (2015-11-30) [Support]

Paragon NTFS for Mac ® OS X (2015-02-02) [Support]

Seagate Dashboard for Mac OSX (2014-10-07) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 120.47 GB Disk used: 73.93 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 4

Oldest backup: 8/21/16, 12:49 AM

Last backup: 9/21/16, 8:39 PM

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 120.47 GB X 3)

Top Processes by CPU:ⓘ

23% com.apple.WebKit.WebContent(2)

12% kernel_task

8% WindowServer

5% ps

4% ionodecache

Top Processes by Memory:ⓘ

617 MB kernel_task

246 MB com.apple.WebKit.WebContent(2)

217 MB mdworker(11)

127 MB Safari

111 MB MTLCompilerService(5)

Virtual Memory Information:ⓘ

73 MB Free RAM

3.93 GB Used RAM (479 MB Cached)

172 MB Swap Used

Diagnostics Information:ⓘ

Sep 24, 2016, 06:31:58 PM Self test - passed

Sep 23, 2016, 11:10:03 PM ~/Library/Logs/DiagnosticReports/ProtectedCloudKeySyncing_2016-09-23-231003_[re dacted].crash

/System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Helpers/Prote ctedCloudKeySyncing

Sep 22, 2016, 07:25:36 AM ~/Library/Logs/DiagnosticReports/cloudd_2016-09-22-072536_[redacted].crash

/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

-------------------------------------------------------------------------------- ------------------------------------

Best Regards,

Osmand

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Answer 6

dwb

Level 7

32,920 points

Sep 24, 2016 7:11 AM in response to odas123

I saw three things: the Seagate, Linksys, and NTSF items which may require updates for Sierra to behave. Also I see that you use VirtualBox. has it been updated for Sierra? Also, I noted that it is auto launched. Is it running a guest OS when you shut down? This might explain it. When in safe mode these extensions (and the guest OS) wouldn't have loaded thus the faster shutdown.

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Answer 7

Csound1

Level 9

59,973 points

Sep 24, 2016 7:15 AM in response to odas123

I (like dwb) suspect VirtualBox, can you try manually shutting it down prior to exiting OS X and check that the items mentioned by dwb are up to date.

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Answer 8

John Galt

Level 10

140,964 points

Sep 24, 2016 9:10 AM in response to odas123

MySQL has been reported to cause this to occur: Re: Can't shutdown MacBook Pro after upgrading to macOS Sierra

You're already running the latest version of VirtualBox.

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Answer 9

odas123 Author

Level 1

26 points

Sep 24, 2016 9:12 AM in response to John Galt

This could be the reason. MySQL was setup with auto start, i just now stopped it and it's taking long to shutdown. Still in progress. Will keep you posted.

Thanks so much for looking into this. I really appreciate your help!

Regards,

Osmand

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Answer 10

Csound1

Level 9

59,973 points

Sep 24, 2016 9:19 AM in response to odas123

Did you try my suggestion at all?

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Answer 11

odas123 Author

Level 1

26 points

Sep 24, 2016 10:02 AM in response to Csound1

So sorry for late response. Yes I followed what you pointed out. Removed Virtual box since I am no longer using it. Also updated seagate dashboard version. The main culprit is MySQL. I have stopped it and have also turned off auto run on startup. Now there are no issues with shut down process.

I appreciate your help. Thanks for looking into this.

Best Regards,

Osmand

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Answer 12

Csound1

Level 9

59,973 points

Sep 24, 2016 10:03 AM in response to odas123

You're welcome.

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Answer 13

Sep 27, 2016 12:42 AM in response to Csound1

I too had the same issue for which you helped provide the solution.

However my experience was that when I updated the application Smart Switch after installing Sierra, I had the long delay in shutdown as described by many others (mine is a mid 2010 21.5 inch iMac).

I have deleted Smart Switch from my applications and the problem has gone.

My knowledge is not as extensive as the others preceding me in this post, and do not know whether MySQL is also the culprit for me, nor how to stop it or turn off auto run on startup.

I would like to re-install Smart Switch at some point in the future, and will need to update other applications as needed.

Will this be a recurring issue with other application updates, and not just for Smart Switch?

Is this an issue for Apple to resolve in a future update to Sierra or is it incumbent on me to do as Osmand (odas123) has done?

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Answer 14

Oct 20, 2016 11:28 PM in response to odas123

Hi there,

So do you have MySQL Server installed?

I do and it's set to start at login, so I found out after updating to Sierra that it was MySQL causing this issue.

If you do have MySQL you can try this:

Go on System Settings > MySQL > Stop MySQL Server

If it takes a long time to Stop, then the culprit is the same.

I fixed it going on MySQL website and downloading the latest MySQL Server available (downloaded the dmg that contains an installer)

$ mysql -V

mysql Ver 14.14 Distrib 5.7.16, for osx10.11 (x86_64)

I had 5.7.11

Cheers

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