Safari not responding

Question

Level 1

46 points

Safari not responding

So i just updated my macbook to mac is sierra and when i open safari, it gets the the rainbow loading circle so i have to force quit. how do i fix this?

before i updated to mac os sierra, i was using google chrome (mac version 10.7). the reason i stopped using safari it was because of the same reason, it keept crashing. so i started uaing google chrome for internet surfing

i do not have extenions on safari

i tried clearing history and website date but it gives the rainbow loading circle

i also tried to restart the mac but its still the same

i am using macbook pro late 2011 current version is 10.12

iPod touch (3rd generation), iOS 5.1

Posted on Sep 23, 2016 3:58 PM

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Answer 1

dominic23

Level 10

84,024 points

Sep 23, 2016 6:10 PM in response to orodsix

Start up in Safe Mode. https://support.apple.com/kb/PH21875?locale=en_US

If this doesn’t help, please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open and select”Open” in the dialog to run it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

Use another browser to download EtreCheck.

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Answer 2

Eric Root

Level 10

685,329 points

Sep 24, 2016 5:57 AM in response to orodsix

Safari Corruption See post by Linc Davis

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Answer 3

orodsix Author

Level 1

46 points

Sep 24, 2016 12:53 PM in response to dominic23

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-24 12:51:12

Download EtreCheck from https://etrecheck.com

Runtime 5:27

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Computer is too slow

Description:

Just updated to Mac os sierra and my whole computer is slow

Hardware Information: ⓘ

MacBook Pro (15-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 213

Video Information: ⓘ

Intel HD Graphics 3000

AMD Radeon HD 6750M - VRAM: 512 MB

Color LCD 1440 x 900

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

Disk Information: ⓘ

Hitachi HTS545050B9A302 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (239.43 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sudoers, File size 1275 but expected 1563

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist

~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

~/Library/Safari/Extensions/Searchme.safariextz

5 adware files found. [Remove]

Unknown Files: ⓘ

~/Library/LaunchAgents/com.appicon.AppIcon.plist

~/Library/Application Support/AppPolicy/AppIcon -i -c 453483 -isn 2D87A8CB-6751-4F80-AE42-F7E69CCDEE80

~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz

~/Library/Safari/Extensions/Searchme.safariextz

~/Library/Safari/Extensions/SlickSavings.safariextz

4 unknown files found. [Check files]

Kernel Extensions: ⓘ

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] com.zeobit.kext.AVKauth (1.0 - SDK 10.7 - 2011-12-07) [Support]

/System/Library/Extensions

[not loaded] com.avid.usb.mboxmini.driver (Avid Mbox Mini 1.0.5 - 2016-09-23) [Support]

[loaded] com.digidesign.iokit.DigiDal (10.0 - SDK 10.6 - 2016-09-23) [Support]

[not loaded] com.m-audio.usb.midisupport.driver (M-Audio USB MIDI Support 1.1 - 2016-09-23) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.8 - 2016-09-23) [Support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.8 - SDK 10.4 - 2012-02-07) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.8 - SDK 10.-1 - 2012-02-07) [Support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6 - 2012-02-07) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.8 - SDK 10.4 - 2012-02-07) [Support]

Startup Items: ⓘ

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

PACESupport: Path: /Library/StartupItems/PACESupport

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 177 Apple tasks

[running] 56 Apple tasks

[killed] 31 Apple tasks

31 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-25) [Support]

[not loaded] 42 Apple tasks

[loaded] 167 Apple tasks

[running] 71 Apple tasks

[killed] 23 Apple tasks

23 processes killed due to insufficient RAM

Launch Agents: ⓘ

[running] com.avid.mboxmini.helper.plist (2011-07-11) [Support]

Launch Daemons: ⓘ

[loaded] PACESupport.plist (2011-07-07) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[loaded] com.apple.aelwriter.plist (2011-11-19)

[running] com.apple.qmaster.qmasterd.plist (2010-08-25)

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[running] com.paceap.eden.licensed.plist (2011-07-09) [Support]

[running] com.zeobit.MacKeeper.AntiVirus.plist (2011-12-07) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2012-05-17) [Support]

[running] com.appicon.AppIcon.plist (2016-08-13) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-11-11)

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[failed] com.jdibackup.JustCloud.autostart.plist (2015-09-27) Adware! [Remove]

/usr/bin/open

[failed] com.jdibackup.JustCloud.notify.plist (2015-09-27) Adware! [Remove]

/usr/bin/open

[running] com.onlineapplicationnotice.AppNotice.plist (2016-04-25) Adware! [Remove]

~/Library/Application Support/AppCommon/AppNotice

[failed] com.wondershare.AnjoyTunesHelper.plist (2015-09-27) [Support]

[running] com.zeobit.MacKeeper.Helper.plist (2011-12-07) [Support]

User Login Items: ⓘ

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Wondershare TunesGo Helper Application (~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 19.0.0.245 - SDK 10.6 (2015-11-15) [Support]

QuickTime Plugin: 7.7.3 (2016-09-13)

AdobePDFViewerNPAPI: 10.1.14 (2015-05-14) [Support]

AdobePDFViewer: 10.1.14 (2015-05-14) [Support]

Flash Player: 19.0.0.245 - SDK 10.6 (2015-11-15) Outdated! Update

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-24) [Support]

iLokClientHelper: 3.5 - SDK 10.5 (2012-02-07) [Support]

Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-09) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.12 (2011-12-26) Check version

Safari Extensions: ⓘ

Blur - Abine, the online privacy company. - http://www.abine.com (2015-12-01)

Searchme (2015-09-27) Adware! [Remove]

Slick Savings (2015-09-27)

eBay Shopping Assistant (2015-09-27) Adware! [Remove]

Audio Plug-ins: ⓘ

DVCPROHDAudio: 1.3.2 (2011-11-23)

3rd Party Preference Panes: ⓘ

Flash Player (2016-08-29) [Support]

Mbox Mini (2011-07-11) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

17% mdworker(11)

9% ps

6% WindowServer

3% trustd(3)

2% kernel_task

Top Processes by Memory: ⓘ

523 MB kernel_task

352 MB mdworker(11)

348 MB Google Chrome Helper(4)

156 MB Google Chrome

94 MB Finder

Virtual Memory Information: ⓘ

87 MB Free RAM

3.91 GB Used RAM (656 MB Cached)

21 MB Swap Used

Diagnostics Information: ⓘ

Sep 24, 2016, 12:26:51 PM Self test - passed

Sep 24, 2016, 12:24:58 PM /Library/Logs/DiagnosticReports/Finder_2016-09-24-122458_[redacted].hang

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Sep 24, 2016, 12:24:56 PM /Library/Logs/DiagnosticReports/iTunes_2016-09-24-122456_[redacted].hang

/Applications/iTunes.app/Contents/MacOS/iTunes

Sep 24, 2016, 12:24:54 PM /Library/Logs/DiagnosticReports/Safari_2016-09-24-122454_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Sep 24, 2016, 12:23:45 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-24-122345_[redacted].crash

/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper

Sep 24, 2016, 09:44:43 AM /Library/Logs/DiagnosticReports/Safari_2016-09-24-094443_[redacted].hang

Sep 24, 2016, 09:31:06 AM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-24-093106_[redacted].crash

Sep 23, 2016, 05:14:53 PM /Library/Logs/DiagnosticReports/Safari_2016-09-23-171453_[redacted].hang

Sep 23, 2016, 04:29:29 PM /Library/Logs/DiagnosticReports/Safari_2016-09-23-162929_[redacted].hang

Sep 23, 2016, 03:48:02 PM /Library/Logs/DiagnosticReports/Safari_2016-09-23-154802_[redacted].hang

Sep 23, 2016, 03:44:20 PM /Library/Logs/DiagnosticReports/iTunes_2016-09-23-154420_[redacted].hang

Sep 23, 2016, 03:30:17 PM /Library/Logs/DiagnosticReports/Google Chrome_2016-09-23-153017_[redacted].hang

/Applications/Google Chrome.app/Contents/MacOS/Google Chrome

Sep 23, 2016, 03:28:21 PM /Library/Logs/DiagnosticReports/Safari_2016-09-23-152821_[redacted].hang

Sep 23, 2016, 02:37:00 PM /Library/Logs/DiagnosticReports/Safari_2016-09-23-143700_[redacted].hang

Sep 23, 2016, 01:53:38 PM /Library/Logs/DiagnosticReports/System Preferences_2016-09-23-135338_[redacted].hang

/Applications/System Preferences.app/Contents/MacOS/System Preferences

Sep 23, 2016, 01:51:12 PM /Library/Logs/DiagnosticReports/iTunes_2016-09-23-135112_[redacted].hang

Sep 23, 2016, 01:47:08 PM /Library/Logs/DiagnosticReports/Safari_2016-09-23-134708_[redacted].hang

Sep 23, 2016, 01:45:08 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-23-134508_[redacted].crash

Reply

Answer 4

Eric Root

Level 10

685,329 points

Sep 26, 2016 7:31 PM in response to orodsix

You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.

Or download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy.

Malwarebytes Anti-Malware for Mac 10.8 and later

What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?

MacKeeper – Do Not Install

MacKeeper – Do Not Install (2) See SDW2001’s post

MacKeeper Removal

Reply

Answer 5

orodsix Author

Level 1

46 points

Sep 25, 2016 1:28 PM in response to Eric Root

i got this. Ive already have a backup but not using time machine. what can i do?

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Answer 6

Eric Root

Level 10

685,329 points

Sep 26, 2016 7:24 AM in response to orodsix

You can try running Malwarebytes or manually delete the files. On the left window of the screen shot, note the file path of the files, then go to your user Library and remove the files.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library.

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Answer 7

orodsix Author

Level 1

46 points

Sep 26, 2016 3:19 PM in response to Eric Root

do i just deletes those 5 files? i opened up safari and it some what better but when i clear history thats where it loads and i have to force quit it.

Reply

Answer 8

Eric Root

Level 10

685,329 points

Sep 26, 2016 8:43 PM in response to orodsix

Delete the files.

Reply