dtgrays
Level 1 (8 points)
Mac App Store

Q: App store keeps crashing won't open at all

Process:               App Store [474]

Path:                  /Applications/App Store.app/Contents/MacOS/App Store

Identifier:            com.apple.appstore

Version:               2.1 (463.9)

Build Info:            Commerce-463009000000000~2

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           App Store [474]

User ID:               501

 

 

Date/Time:             2016-09-23 21:21:50.363 -0500

OS Version:            Mac OS X 10.11.6 (15G1004)

Report Version:        11

Anonymous UUID:        778144E4-BE44-B2CB-F9C6-306CAE671F86

 

 

 

 

Time Awake Since Boot: 760 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

 

Application Specific Information:

Assertion failed: (0 && "You have encountered <rdar://problem/11260511>. " "Please run the gather_files.sh command that's attached to the radar:" "sudo gather_files.sh" "Then attach the following file to the radar:" "/tmp/crash_files.tz" "Thanks!"), function cvms_element_hack_check_for_zero_contents, file /Library/Caches/com.apple.xbs/Sources/CVMS/CVMS-119.5/coreVMClient.c, line 1051.

Mac mini, OS X El Capitan (10.11.6)

Posted on Sep 23, 2016 7:35 PM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (124,341 points)
Apple Music
A:

/Library/Caches/com.apple.xbs/Sources/CVMS/CVMS-119.5/coreVMClient.c, line 1051.

 

Hi,

 

A Safe Mode boot deletes system caches that may help and only takes a few minutes.

 

Follow these steps to start up into safe mode.

  1. Start or restart your Mac.
  2. Immediately after you hear the startup sound, press and hold the Shift key.
  3. Release the Shift key when you see the Apple logo appear on the screen.

After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

To leave safe mode, restart your computer without pressing any keys during startup.

 

Then try the App Store.

Posted on Sep 24, 2016 12:16 PM

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dtgrays

Q: App store keeps crashing won't open at all

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  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Sep 24, 2016 12:16 PM in response to dtgrays
    Level 10 (124,341 points)
    Apple Music
    Sep 24, 2016 12:16 PM in response to dtgrays

    /Library/Caches/com.apple.xbs/Sources/CVMS/CVMS-119.5/coreVMClient.c, line 1051.

     

    Hi,

     

    A Safe Mode boot deletes system caches that may help and only takes a few minutes.

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac.
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

     

    Then try the App Store.