Close
Q: 6s plus wifi issues
-
Sep 25, 2016 6:34 AMby norm123,Hi there TT3810!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues staying connected to Wi-Fi. I know how important it is to be sure the iPhone connects properly to Wi-Fi at all times after an iOS update. you've tried some great steps so far so it might be best at this point to be sure there is not a software issue as the root cause of this for you.- Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch.
- Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
- Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup
Have a great day! -
Sep 29, 2016 5:07 AMby AppleJen77,Hello, TT3810!
If those steps didn't work for you, it might be best to get in touch with Apple directly by going to this link: Contact Apple Support.
Cheers!
