I Bought a refurbished Ipad4 and am not able to activate either FaceTime or iMessage. The message is error and try again. It works if my granddaughter enters her Apple ID and password. What is the problem?
iPad, iOS 10
Thanks for the reply. When I go to settings/FaceTime, I can only enter my Apple ID and password. I then get the same message saying it can't connect.
Sent from my iPad
Hello alexfrommilton,
Thank you for using Apple Support Communities. It's my understanding you're unable to active iMessage and FaceTime when using your Apple ID. I use these apps almost daily. I'd be concerned if I was unable to activate, especially if a different Apple ID works fine. I am happy to help.
First, I recommend trying the steps below.
If you get an error when trying to activate iMessage or FaceTime
Also, go to the Apple ID link below. Sign in with your Apple ID and confirm all information is correct.
Apple ID
Have a great day!
Thank you for following up. At this point, it would be best to contact Apple Support for further assistance. Please Contact Apple Support using the link below.
Contact Support
FaceTime won't activate on a refurbished Ipad4
