lightning headphones adapter problem beats

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Level 1

4 points

lightning headphones adapter problem beats

I have beats wired headphones. When I connect them to the lightning port adapter to the iPhone 7 they work once. After i disconnect them and try to connect them again it stops working and only plays out the phone speakers. After a reset it will work again but only on the first connection.

iPhone 7, iOS 10

Posted on Sep 23, 2016 10:38 PM

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Answer 1

i_rina

Community Specialist

Sep 25, 2016 8:41 AM in response to tonyfpz

Hello tonyfpz,

Thanks for that info and choosing the Apple Support Communities. I know how important being able to use your Beats headphones with your iPhone 7 is to you! The good news is the following steps will be helpful in resolving your issue with the Lightning to 3.5 mm Headphone Jack Adapter and get you back to enjoying your new iPhone 7!

1. Make sure your iPhone is up to date, as the updates contain stability fixes that can resolve issues like yours, as well as important security updates to keep your iPhone safe.

Update the iOS software on your iPhone, iPad, or iPod touch

2. Restart your device as the shut down and start up process is important to keep the iOS software running properly. Once you have restarted, then test the Lightning to 3.5 mm Headphone Jack Adapter again with your Beats headphones, as well as another set of headphones to narrow down the issue if it isn’t resolved.

Restart your iPhone, iPad, or iPod touch

Cheers!

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