mohmd.faisal
Level 1 (7 points)
Mac OS X

Q: Not to restart or shutdown Sierra

I upgraded my MBP (mid 2015) to Sierra yesterday and now its not shutting down or restarting properly. Its get stuck on black screen with nothing on it (not even a cursor). The dislay lights stays ON but nothing really happens from there, I even left it there like that for more then 20 minutes. I have to force shutdown by pressing power button for few seconds.

MacBook Pro (Retina, 15-inch, Mid 2015), macOS Sierra (10.12), null

Posted on Sep 24, 2016 12:41 AM

by OrzOrc,Solvedanswer
OrzOrc OrzOrc
Level 1 (14 points)
Mac OS X
A:

shutdown taking too long after sierra upgrade - about 20 minutes

check this, is it help

Posted on Sep 26, 2016 12:06 AM

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mohmd.faisal

Q: Not to restart or shutdown Sierra

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  • by Daniel Ebeck,

    Daniel Ebeck Daniel Ebeck Sep 24, 2016 12:43 AM in response to mohmd.faisal
    Level 4 (1,714 points)
    Mac OS X
    Sep 24, 2016 12:43 AM in response to mohmd.faisal

    Step 1. Do a SMC reset; Reset the System Management Controller (SMC) on your Mac - Apple Support

    Step 2. Reset the PRAM but holding down P-R-Opt-Cmd when you boot up. The MBP will chime again, at which point you can release the keys.

    Step 3. do a safe boot by holding down the Shift key until you see the progress bar. Once you get to the login screen, you will see "Safe Boot" in red next to the clock.

    Step 4. Reboot again and login normally.

  • by Leif M.,

    Leif M. Leif M. Sep 24, 2016 12:55 AM in response to Daniel Ebeck
    Level 1 (4 points)
    Mac OS X
    Sep 24, 2016 12:55 AM in response to Daniel Ebeck

    I am right now on the second installation process. This same problem comes back ever time.

    Done all that you recommend several times

    Right now Recovering. Every time I come to the screen with a white apple

    And a bar that slowly extends to the right and then stops just when the bar is filled. Then nothing happens

    This night I waited on a move of some kind five hours

    Now using a recovery it I just 15 minutes so far

    But what to do???

    When Idid the same thing two weeks ago it ended up with me using my backup and went back to the old system

  • by mohmd.faisal,

    mohmd.faisal mohmd.faisal Sep 24, 2016 1:46 AM in response to Daniel Ebeck
    Level 1 (7 points)
    Mac OS X
    Sep 24, 2016 1:46 AM in response to Daniel Ebeck

    Thanks for responding with these steps but I already tried all of these steps and they didn't helped at all. I am able to shutdown properly in safe mode only. SMC & PRAM are resetted as well.

  • by mohmd.faisal,

    mohmd.faisal mohmd.faisal Sep 24, 2016 11:24 AM in response to mohmd.faisal
    Level 1 (7 points)
    Mac OS X
    Sep 24, 2016 11:24 AM in response to mohmd.faisal

    That's what I got from console's system log:

     

    Sep 24 18:29:46 Muhammads-MBP diagnosticd[249]: System mode client stopped - Console (486) - clearing mode: 0x8, still active: 0x0

    Sep 24 18:30:01 Muhammads-MBP syslogd[47]: ASL Sender Statistics

    Sep 24 18:30:03 Muhammads-MBP loginwindow[108]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.noticeboard.agent[368]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.lateragent[469]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.AirPlayUIAgent[366]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.wifi.WiFiAgent[370]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.Siri.agent[358]): Service exited with abnormal code: 1

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.cloudphotosd[296]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.iTunesHelper.1032[379]): Service exited with abnormal code: 1

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.ViewBridgeAuxiliary[433]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.WiFiProxy[415]): Service exited due to signal: Killed: 9 sent by WiFiProxy[415]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.coreservices.uiagent[394]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.imklaunchagent[357]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.FolderActionsDispatcher[349]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

    Sep 24 18:30:03 Muhammads-MBP com.apple.xpc.launchd[1] (com.apple.xpc.launchd.oneshot.0x10000002.AppleSpell[496]): Service exited due to signal: Killed: 9 sent by loginwindow[108]

     

    I even tried verbose mode but as soon as I present the restart/shutdown button the screen goes black and I can't see or do anything with it.

  • by chanyi0305,

    chanyi0305 chanyi0305 Sep 25, 2016 10:46 AM in response to mohmd.faisal
    Level 1 (4 points)
    Mac OS X
    Sep 25, 2016 10:46 AM in response to mohmd.faisal

    I also have this issue.

    I have MBP 15 Mid 2015 as well. I tried resetting SMC and PRAM.

    Neither helps and still stuck on the black screen when shutting down.

  • by mohmd.faisal,

    mohmd.faisal mohmd.faisal Sep 25, 2016 11:31 AM in response to chanyi0305
    Level 1 (7 points)
    Mac OS X
    Sep 25, 2016 11:31 AM in response to chanyi0305

    Somehow I got to the point where I can shutdown or restart my machine but I have to wait for at least 10 minutes.

     

    While trying to debug this I have done following stuff already:

    1. Disabled all extensions from System Preferences
    2. Removed all programs from User's Login Items
    3. Disabled GoogleUpdater and removed it (as somebody indicated it as solution to a very similar problem)
    4. Rebooted my system in safe mode few times

     

    Nothing helped.

  • by notcloudy,

    notcloudy notcloudy Sep 25, 2016 11:46 AM in response to mohmd.faisal
    Level 4 (1,190 points)
    Desktops
    Sep 25, 2016 11:46 AM in response to mohmd.faisal

    mohmd.faisal wrote:

     

    I upgraded my MBP (mid 2015) to Sierra yesterday and now its not shutting down or restarting properly. Its get stuck on black screen with nothing on it (not even a cursor). The dislay lights stays ON but nothing really happens from there, I even left it there like that for more then 20 minutes. I have to force shutdown by pressing power button for few seconds.

     

    Your problem may be related to shutting off the mbp or sleeping it - while it was in the process of doing unix processing and/or spotlight index processing on your disk. 

     

    You could try this - when the desktop comes up - if it doesn't just appear - keep restarting until it does -- then open activity monitor - disk activity - wait until it flatlines.

     

    The problem you have is not really Sierra - ist's apples finder/disk software -- problem has been forever - have it with Snow Leopard that worked perfectly for 6 years until I did a mass delete of some stuff - and watching disk activity seems to have been the key.

  • by mohd_ila83,

    mohd_ila83 mohd_ila83 Sep 25, 2016 11:48 AM in response to mohmd.faisal
    Level 1 (12 points)
    Mac OS X
    Sep 25, 2016 11:48 AM in response to mohmd.faisal

    yes

  • by mohd_ila83,

    mohd_ila83 mohd_ila83 Sep 25, 2016 11:50 AM in response to mohmd.faisal
    Level 1 (12 points)
    Mac OS X
    Sep 25, 2016 11:50 AM in response to mohmd.faisal

    my maxis

  • by mohd_ila83,

    mohd_ila83 mohd_ila83 Sep 25, 2016 11:53 AM in response to mohmd.faisal
    Level 1 (12 points)
    Mac OS X
    Sep 25, 2016 11:53 AM in response to mohmd.faisal

    my  maxis 25.0

  • by mohd_ila83,

    mohd_ila83 mohd_ila83 Sep 25, 2016 11:57 AM in response to mohmd.faisal
    Level 1 (12 points)
    Mac OS X
    Sep 25, 2016 11:57 AM in response to mohmd.faisal

    mku92my/2

  • by mohmd.faisal,

    mohmd.faisal mohmd.faisal Sep 25, 2016 11:55 PM in response to notcloudy
    Level 1 (7 points)
    Mac OS X
    Sep 25, 2016 11:55 PM in response to notcloudy

    notcloudy wrote:

     

    Your problem may be related to shutting off the mbp or sleeping it - while it was in the process of doing unix processing and/or spotlight index processing on your disk.

     

    You could try this - when the desktop comes up - if it doesn't just appear - keep restarting until it does -- then open activity monitor - disk activity - wait until it flatlines.

     

    The problem you have is not really Sierra - ist's apples finder/disk software -- problem has been forever - have it with Snow Leopard that worked perfectly for 6 years until I did a mass delete of some stuff - and watching disk activity seems to have been the key.

    As far as I can see there is nothing lagging or creating trouble to system's I/O currently. I can use my system perfectly normal with every day tasks and operations. Its just the shutdown which takes way longer then usual. Here's the screenshot of my disk activity:

     

    http://prntscr.com/cmf63w

     

    As you can see the lines are flat already and I can't see much of the problem with anything there.

  • by OrzOrc,Solvedanswer

    OrzOrc OrzOrc Sep 26, 2016 12:06 AM in response to mohmd.faisal
    Level 1 (14 points)
    Mac OS X
    Sep 26, 2016 12:06 AM in response to mohmd.faisal

    shutdown taking too long after sierra upgrade - about 20 minutes

    check this, is it help

  • by mohmd.faisal,

    mohmd.faisal mohmd.faisal Sep 26, 2016 12:27 AM in response to OrzOrc
    Level 1 (7 points)
    Mac OS X
    Sep 26, 2016 12:27 AM in response to OrzOrc

    Thanks OrzOrz, that solved my problem.

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