HP Photosmart C7280 Scanner no more detected since Mac OS Sierra installed

Hello


I installed Mac OS sierra

Since then, the scanner of my HP Photosmart C7280 is no more detected:

  • In system preferences no scanner tab
  • Image transfer doesn't find any device

I reinstalled the device

Printing works


Scanner is connected by Eternet to the router (bonjour)


Scanner is still working when using a windows 10 computer


MacBook Pro (Retina, 13-inch, Late 2012)

macOS Sierra Version 10.12 (French)

macOS Sierra (10.12), null

Posted on Sep 23, 2016 10:54 PM

Reply
14 replies

Feb 18, 2017 4:36 AM in response to James Fraederichs

Confirmed solution. I followed your suggestion and it now works!


For completeness:

1) Driver for hp c7280 on fresh Sierra installation was not detected (printer was assigned generic PCL driver).

2) Downloaded collective driver from Apple: HP Printer Drivers v5.0 for OS X

3) Printer was now detected but NO scanner.

4) Reset printing system and reboot

5) Re-installed printer and now both Print & Scan!

Oct 14, 2016 11:03 AM in response to Eau Rouge

HP Easy Scan does NOT resolve this problem (for me), which is what HP alludes to as the solution. It can't see the Scanner either (I also have an HP C7280 multifunction). My Sierra upgrade made the Printer Utility software "hang" when you clicked the Open Scanner button. I removed the C7280n device and re added it, and now the Printer Utility doesn't even give me the Scan option. My current solution is to connect the C7280 via USB to the computer and it all works properly...not a long term solution given we have 4 computers that need to use the C7280. This seems to point to something with the bonjour protocol and how Sierra processes it ... but that's merely a guess.


I also migrated from El Capitan (I have had the same C7280 installed and working since Snow Leopard).

Nov 27, 2016 6:07 AM in response to Xetun

I have the exact same problem. The scan tab has been removed from System Preferences. I am hoping someone is able to come up with a resolution to this issue. This will be my last HP printer. The support for this printer from HP on Mac's has been horrible since day one. HP Easy Scan doesn't work, and even if it did, it's only a work around and not a real fix.


HP Easy Scan error: "Photosmart C7200 series is currently unavailable. Please check if it is turned on and connected, or try again later."

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HP Photosmart C7280 Scanner no more detected since Mac OS Sierra installed

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