Q: IPad mini blank mail screen
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Sep 25, 2016 9:52 AMby brenden dv,Hi there grannystew!
Thanks for bringing your question about Mail on your iPad mini and iPhone to the Apple Support Communities. I love traveling and being able to have access to my Mail wherever I go, so it's my pleasure to help you today.
You mention that Mail isn't coming in on either your iPad or iPhone while you're on cellular. My first recommendation would be to update iOS as you're on iOS 10.0.1 and we've recently released 10.0.2.
Update the iOS software on your iPhone, iPad, or iPod touch
Best wishes and have a great trip!
Once you've updated your iPad and iPhone, I'd like you to update carrier settings.
Update your carrier settings on your iPhone or iPad -
Sep 25, 2016 11:55 PMby grannystew,HI Brendan
Thank you for your help. Sorry did not have any time in Italy to work on this but now back in Austria. I have updated but iPad mail screen still quite blank. I am receiving emails on my iPhone from gmail and iCloud but not from my main provider, Wightfibre in the Isle of Wight. If I can sort anything out with them I will try but it still does not explain why the screen is blank.
Rosemary
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Sep 26, 2016 5:43 AMby becky_s22,Hello Rosemary,
Thanks for the updates! Since the iPad is still unable to receive any Mail and shows up as blank, let's try to back it up to iTunes and then factory restore your iPad.How to back up your iPhone, iPad, and iPod touch
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings​
Once your iPad is set up as new, go ahead and put your Mail settings in. In case you're unsure of your Mail settings, you can use this handy link. If your Mail service provider isn't listed, be sure to check with them for the proper settings.
Mail Settings Lookup
Be sure to verify the Mail settings on your iPhone as well.
Enjoy your travels!
