Aarthek

Q: El Capitan - Login Screen spinning ball problem.

Hello,

 

I've been having a problem after the last couple of updates, I'm current only 10.11.6 and the problem seems to be even worse now.

 

If I wake my computer up after it goes to screen saver mode, and turns off display, etc.. about 10% of the time I can't login as I just get a spinning ball like it's waiting for something to wake up or something.

 

I can ssh into the mac just fine, I've been looking for a stuck process but not seeing anything from command line at least, or I don't know what to look for or reset.

 

In the end I have to push and hold the power button to force shut off the mac and then turn it on again, in order to finally be able to log into the mac.

 

I'm getting to the point where I don't want to let my mac go into screen saver mode because it's getting probably more common than 10% anymore.

 

Does anyone know what is going on, and what process I can kill from command line since I'm able to ssh into my mac? (BTW issueing a reboot command sudo reboot, doesn't work.. it kills the sshd, and won't let me ssh back into it acts like it's going to reboot but never done.. but now I can't ssh into my mac and still can't log in due to spinning ball).

 

Getting pretty frustrated now.

 

Any ideas?

(iMac, OS X 10.11.6)

Posted on Sep 24, 2016 12:02 AM

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Q: El Capitan - Login Screen spinning ball problem.

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  • Helpful answers

  • by K Shaffer,

    K Shaffer K Shaffer Sep 24, 2016 4:10 AM in response to Aarthek
    Level 6 (14,394 points)
    Desktops
    Sep 24, 2016 4:10 AM in response to Aarthek

    There may be a hardware related problem with the startup issues

    you have experienced; if the main startup drive is getting full, or

    if there may be older non-compatible kinds of software installed.

     

    Have you tried to see if Safe mode startup can get past the initial

    issues so you can further troubleshoot the system? You can expect

    to have to enter Admin password as part of the slow start in Safe

    mode or safe boot startup. Hold the shift key after start tone, &

    keep holding until you see progress bar, then login to see desktop.

     

    •Try safe mode if your Mac doesn't finish starting up - Apple ...

    What is safe mode? Safe mode (sometimes called safe boot) is a way to start

    up your Mac so that it performs certain checks, & prevents some software from ...

    support.apple.com/en-us/HT201262

     

    You can use Console utility to view various system logs, OS X Recovery

    as a startup method to see what Disk Utility can tell you. You can repair

    a boot drive only if it is unmounted; so the recovery startup allows this.

     

    A report of basic startup software and system specifications can be obtained

    by using the Etrecheck utility that generates a report you can post in ASC.

    Etrecheck - https://etrecheck.com/#about

     

    If there may be any evidence of adware, or odd extensions added to browser

    or other malware-like bits, you could locate and learn how to remove them.

    Performance issues can be induced by installation of an antivirus; ineffectual

    as advertised, these things only slow down and sometimes damage the OS.

     

    In any event...

    Good luck & happy trails!

  • by Aarthek,

    Aarthek Aarthek Sep 24, 2016 7:29 AM in response to K Shaffer
    Level 1 (9 points)
    Mac OS X
    Sep 24, 2016 7:29 AM in response to K Shaffer

    This has nothing to do with boot up... In fact I have to reboot to be able to log in.

     

    This only happens when the screen locks, and after the "set" time the computer shuts down the monitor.

    I have disabled allowing the mac to even fall asleep even setting the power settings to never for allowing computer to sleep, and the issue still happens.

     

    I've used clamav already suspecting something may have found it's way on, and nothing turned up.

     

    My harddrive is only 50% full.

     

    I'm pretty sure it's some process that has locked up or something, if I knew what process it was I would just ssh in and reset it.

  • by K Shaffer,

    K Shaffer K Shaffer Sep 24, 2016 11:30 AM in response to Aarthek
    Level 6 (14,394 points)
    Desktops
    Sep 24, 2016 11:30 AM in response to Aarthek

    So, starting up in a reduced version of OS X where certain parts

    that may have issue, does nothing different for your Mac; and

    you are saying that any attempt or incomplete boot or start up

    is equal no matter how it was arrived?

     

    I'm saying you can troubleshoot a normally acquired startup up

    issue in Safe mode because it also checks files & can do repairs.

    Also you could then troubleshoot by adding items or removing

    them from the startup file (associated with user account) or also

    try a second user account to see what if anything works just fine.

     

    But once you are to the point where Terminal command line is

    part of the diet, the OS X may just need to be reinstalled on a

    known-good and correctly partitioned hard drive. And the other

    startup method can include a path suggested in OS X Recovery;

    this reveals the other utilities to direct attention to deeper repair

    and/or re-installation. Be it from one of two possible archives,

    either the most recent OS X, or the internet recovery of original X.

     

    {If there were encrypted system files or file vault, the matter may

    involve other troublesome routines or methods to get into there.}

     

    If you cannot get past the login screen, even with Safe mode, then

    try to see about re-installing OS X from the recovery startup. Of

    course it helps to be able to start & get past the login screen.

     

    If you had an external drive with clone of present OS X, that may

    allow you to get past any actual system issues on internal boot HD.

     

    Good luck & happy trails!

  • by Aarthek,

    Aarthek Aarthek Sep 24, 2016 11:44 AM in response to K Shaffer
    Level 1 (9 points)
    Mac OS X
    Sep 24, 2016 11:44 AM in response to K Shaffer

    Again this problem has nothing to do with booting up and logging in..  It has to do with once the screen saver has kicked in and locks the screen as part of it's process. I've never had a problem logging into the computer except about 10% of the time when waking up the screen from being in a screen saver (default screen saver as part of OS X) and go to type in my password again and can't cause of the spinning ball. BTW I've let the spinning ball go all night once just to see if it's something that would clear.. But next morning the ball is still  spinning.

     

    I have done many things for trouble shooting, including disabling all software at boot up so nothing starts at all. None of the trouble shooting I have done is resolving the issue, including enabling the ability to let myself ssh into the mac from another machine.. mainly because I wanted to see if the machine was locking up.. which it isn't.. I can ssh into the mac just fine.. run all the commands..

     

    I just can not identify the locked up process. I'm not used to the free bsd version of tools I'm used to in linux.. and so it is slowing down my efforts. I was hoping that someone on communities would figured this out, as I've learned over the years I'm not the only one to have problems when I run into them.

     

    I actually reinstalled the OS a few months ago as part of my efforts to trouble shoot this.. As again it was only when I upgraded to OS X 10.11 that this problem shows up. I've never had this problem with 10.10, 10.9 etc I've had this iMac for 4 or 5 years now, and had a lot of OS's on it.

     

    After all the trouble shooting I've done, and reinstalling the OS etc.. It's clear to me that there is some bug in El Capitan. Hopefully it's fixed in Sierra. (BTW I did the fresh install, reformatting the drive, and I didn't let time machine restore the drive even. I painfully and manually brought back my data files and reinstalled the software I normally use).

  • by K Shaffer,

    K Shaffer K Shaffer Sep 24, 2016 11:55 AM in response to Aarthek
    Level 6 (14,394 points)
    Desktops
    Sep 24, 2016 11:55 AM in response to Aarthek

    Yes, does sound like you've gone more than the route, and a few alternatives

    that should have gained some traction toward resolving this issue. And it is

    beyond the usual kind of issues that people have faced on rarer occasion...

     

    Hopefully someone with experience in this matter can see something else

    to try, so you can get past the stone wall in the way of progress at this point.

     

    I've held off on upgrades to my Late 2012 Mini i7 2.3GHz; it shipped w/ 10.9.

    And find 10.9.5 is relatively stable with few realized small bugs & pesky issues.

    This is my newest Mac and latest OS X version, of four working models here.

     

    Sorry to not be of any help in this matter.

    Good luck with the path ahead...!

  • by Aarthek,

    Aarthek Aarthek Sep 24, 2016 12:00 PM in response to K Shaffer
    Level 1 (9 points)
    Mac OS X
    Sep 24, 2016 12:00 PM in response to K Shaffer

    I loved 10.10, but I went to 10.11 to solve some NFS file mounting issues that creep into OS X a few releases ago. Overall I like Yosemite much better than El Capitan based on the this and other issues I've run into with it. I'm delaying the new Mac OS until 2 software packages I use can be updated to support them, but I've often thought about just going back to Yosemite and deal with the NFS issues.

     

    (I'm not the typical mac user.. grin..)

  • by K Shaffer,

    K Shaffer K Shaffer Sep 24, 2016 12:14 PM in response to Aarthek
    Level 6 (14,394 points)
    Desktops
    Sep 24, 2016 12:14 PM in response to Aarthek

    With abysmal internet, slow speeds, ceilings on download, higher cost per GB

    my hoped for use of the Mini (clearance item new at Apple online special deals)

    two years ago has not been worth it so far. I'd missed upgrade past Mav 10.9.5

    and didn't get earlier questions answered. I do have a download of El Capitan,

    with some reservations on actually installing it. Not sure of what macOS Sierra

    really means or what level of unnecessary fluff it brings. I don't need most of the

    Cloud-based stuff because of internet access issues; hard enough to get updates.

    {So I haven't anything that would need to share -- between macOS, or an iOS.}

     

    Used to be when I was able to repair hardware on various older Macs, I also figured

    out how to upgrade them in both software & hardware beyond usual limits. Then I

    gave them away, each a working kit; to persons who could not afford one. Like me!

     

    So I'd best not further clutter your thread.

    Best regards & good luck!

  • by Eric Root,

    Eric Root Eric Root Sep 24, 2016 3:37 PM in response to Aarthek
    Level 9 (71,941 points)
    iTunes
    Sep 24, 2016 3:37 PM in response to Aarthek