khsopheak
Level 1 (4 points)
Mac OS X

Q: Apple 85W MagSafe Power Adapter break after 2months

Dear Apple members

 

I've bough a MacBook Pro (Retina, 15-inch, Mid 2015) as below products information

 

MacBook Pro (Retina, 15-inch, Mid 2015)

CUP : 2.2 GHz Intel Core i7

RAM :16 GB 1600 MHz DDR3

VGA: Intel Iris Pro 1536 MB

Serial number: C0*******8WN

 

But now my adapter can't be charge and I can even see the light on the adapter connection too it simply break I really don't believe this cause but now it really not working. so I have to replace it or have any solution to do?I don't believe that apple don't create the feature to protect the electricity or valtage (V) However my electricity which provided by Cambodia electricity if not over than 120 or 140V. I have nothing to say right now because it is really expensive for me.

 

Please give me some idea.

<Personal Information Edited by Host>

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.6)

Posted on Sep 24, 2016 3:52 AM

by Luis Sequeira1,Apple recommended
Luis Sequeira1 Luis Sequeira1
Level 6 (12,602 points)
Mac OS X
A:

First, make sure that there is no cruft in the adapter or in the socket in your mac.

I have had similar situations where a piece of dirt, paper or even (since this is magnetic) a piece of a staple lodged in the mac's socket, and as such the plug from the adapter was not making full contact. That would explain the dim light in the adapter.

 

If indeed the adapter is failing (which is uncommon but obviously possible), I suppose that should be covered under warranty.

Posted on Sep 24, 2016 3:55 AM

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khsopheak

Q: Apple 85W MagSafe Power Adapter break after 2months

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  • Helpful answers

  • by Luis Sequeira1,Apple recommended

    Luis Sequeira1 Luis Sequeira1 Sep 24, 2016 3:55 AM in response to khsopheak
    Level 6 (12,602 points)
    Mac OS X
    Sep 24, 2016 3:55 AM in response to khsopheak

    First, make sure that there is no cruft in the adapter or in the socket in your mac.

    I have had similar situations where a piece of dirt, paper or even (since this is magnetic) a piece of a staple lodged in the mac's socket, and as such the plug from the adapter was not making full contact. That would explain the dim light in the adapter.

     

    If indeed the adapter is failing (which is uncommon but obviously possible), I suppose that should be covered under warranty.

  • by khsopheak,

    khsopheak khsopheak Oct 3, 2016 5:55 PM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Oct 3, 2016 5:55 PM in response to Luis Sequeira1

    Really sure I really carefully to used this computer and I've took it to the store then they said they will send this computer to apple company But I forgot to ask about the store or company location. they said like that so I will waiting 2 or 4 week.till now I still waiting them.Why Apple easier break like this I buy this products because I have believed their quality. it make me waste my time.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Oct 4, 2016 8:15 AM in response to khsopheak
    Level 6 (12,602 points)
    Mac OS X
    Oct 4, 2016 8:15 AM in response to khsopheak

    You are probably being a victim of geography. If you happened to be near an Apple store they would probably just hand you a new power adapter on the spot. Since Apple does not a direct presence in Cambodia this probably requires your seller to send things to some other place, have it looked into, and then sent back. Rather unfortunate, but not much one can do about.