Denkooo
Level 1 (6 points)
Mac OS X

Q: Mail App crashes

Dear all,

 

after having updated my iMac 27 end 2013 to Sierra I am facing issues with the mail application.

It crashes after a couple of seconds. Attached one piece of the error code. Do you need the whole?

 

I would appreciate any help.


Thanks a lot!

Best,

Deni

 

 

 

Process:               Mail [1024]

Path:                  /Applications/Mail.app/Contents/MacOS/Mail

Identifier:            com.apple.mail

Version:               10.0 (3226)

Build Info:            Mail-3226000000000000~2

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Mail [1024]

User ID:               501

 

 

Date/Time:             2016-09-24 16:31:09.680 +0200

OS Version:            Mac OS X 10.12 (16A323)

Report Version:        12

Anonymous UUID:        7AFB1D72-F4DD-DA1B-F89B-9C97C2A3C4D9

 

 

 

 

Time Awake Since Boot: 7200 seconds

 

 

System Integrity Protection: enabled

 

 

Crashed Thread:        4  Dispatch queue: ACAccountStoreReply

 

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

 

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSArrayM insertObject:atIndex:]: object cannot be nil'

abort() called

terminating with uncaught exception of type NSException

iMac, iOS 10

Posted on Sep 24, 2016 7:33 AM

by dianeoforegon,Apple recommended
dianeoforegon dianeoforegon
Level 5 (5,758 points)
Mac OS X
A:

Try setting up a test account, see if the problem's global, or just related to your account.

 

CREATE A NEW USER

 

 

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out/in or use Fast User Switching.

You can skip signing in with your Apple ID unless you need to test iCloud Mail.

 

Only default Apple apps will  be in the Dock in the new User. Go to Applications to open other apps you might want to test.

 

Do you still see the issue?

 

    If yes, then the problem is with your base files.

    If no, then the problem is in your User's folder.

Posted on Sep 24, 2016 5:27 PM

Close
Denkooo

Q: Mail App crashes

  • All replies
  • Helpful answers

  • by dianeoforegon,Apple recommended

    dianeoforegon dianeoforegon Sep 24, 2016 5:27 PM in response to Denkooo
    Level 5 (5,758 points)
    Mac OS X
    Sep 24, 2016 5:27 PM in response to Denkooo

    Try setting up a test account, see if the problem's global, or just related to your account.

     

    CREATE A NEW USER

     

     

    Go to System Preferences --> Create a New User in Users & Groups.

    Switch to the New User by logging out/in or use Fast User Switching.

    You can skip signing in with your Apple ID unless you need to test iCloud Mail.

     

    Only default Apple apps will  be in the Dock in the new User. Go to Applications to open other apps you might want to test.

     

    Do you still see the issue?

     

        If yes, then the problem is with your base files.

        If no, then the problem is in your User's folder.

  • by Denkooo,

    Denkooo Denkooo Sep 29, 2016 2:56 PM in response to Denkooo
    Level 1 (6 points)
    Mac OS X
    Sep 29, 2016 2:56 PM in response to Denkooo

    @dianeoforegon

     

    Thanks for this manual.

    The problem is due to the base files.

    What can I do now?

     

    Thank you!

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 29, 2016 3:29 PM in response to Denkooo
    Level 5 (5,758 points)
    Mac OS X
    Sep 29, 2016 3:29 PM in response to Denkooo

    You'll need to reinstall Sierra.

     

    How to reinstall OS X

    https://support.apple.com/en-us/HT204904

     

    If Mail crashes in your User, then test in Guest or new User. It's possible we'll also need to do some cleanup in your User's folder after you do the reinstall of Sierra.

  • by Denkooo,

    Denkooo Denkooo Sep 29, 2016 4:08 PM in response to dianeoforegon
    Level 1 (6 points)
    Mac OS X
    Sep 29, 2016 4:08 PM in response to dianeoforegon

    Thank you.

    I have deleted all accounts.

    Then started to add them one by one.

    I think that Gmail is the problem maker...

    The app is now downloading all emails from the server. Let me test whether it really works without the google account..

    otherwise I need to re-install..

  • by Graphmus-e,

    Graphmus-e Graphmus-e Oct 5, 2016 3:47 PM in response to dianeoforegon
    Level 1 (4 points)
    Mac OS X
    Oct 5, 2016 3:47 PM in response to dianeoforegon

    Hello Diane Of Oregon,

     

    My mail crashes all the time when I activate it.

    I did as you told Denkooo to do, but my problem is probably with my users folder, since the new user's mail application seems to work fine.

    Unfortunately I do not know how to solve it myself.

    I allready deleted my google account from mail and another old account, that did not work anymore, this did not solve my problem.

    If it is not too much of a nuisance, could you please tell me what I can do to solve the problem?

    I will be very grateful.

     

    I use a mac mini late 2012 which is still running on Maverick, since I cannot upgrade because of some of the applications I am using.

     

    Thank you!!!!!!!!!!

     

    Grahpmus-e

  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 5, 2016 4:44 PM in response to Graphmus-e
    Level 5 (5,758 points)
    Mac OS X
    Oct 5, 2016 4:44 PM in response to Graphmus-e

    We can move you to the new User or we can backup as clone, boot from the clone and do a clean install of Sierra. I need the following info:

     

    • Use Disk Utility to find out how much free space used and available on your internal HD.
    • If you have another drive or can purchase an external drive that would also give us another option to fix your problems.

  • by Graphmus-e,

    Graphmus-e Graphmus-e Oct 5, 2016 4:46 PM in response to Graphmus-e
    Level 1 (4 points)
    Mac OS X
    Oct 5, 2016 4:46 PM in response to Graphmus-e

    Hello again,

     

    I somehow fixed the problem myself by disabling all the accounts and enabling them again.

    Mail seems to work fine again.

     

    Thank you for your time and good luck,

     

    Graphmus-e

  • by Denkooo,

    Denkooo Denkooo Oct 15, 2016 9:52 AM in response to dianeoforegon
    Level 1 (6 points)
    Mac OS X
    Oct 15, 2016 9:52 AM in response to dianeoforegon

    I am still facing the same issue with my gmail email account. How can I fix the problem with a re-pair of macos sierra?

  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 15, 2016 10:53 AM in response to Denkooo
    Level 5 (5,758 points)
    Mac OS X
    Oct 15, 2016 10:53 AM in response to Denkooo

    See suggestions in this discussion:

     

    Re: Sierra Mail hangs up

     

    and

     

    Re: Sierra Mail hangs up