Can't download attachments from gmail

Running OS X 10.11.6. Updated to Safari 10 on 9-20-16. Now can't download attachments from gmail. (Yes, I've tried turning it off and turning it back on.)

iMac (27-inch, Late 2013), iOS 10

Posted on Sep 24, 2016 8:44 AM

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11 replies

Sep 25, 2016 8:12 AM in response to AZ SAR

I've finally found the problem, and it was in Google gmail, not in Safari. The fact that it started just after a Safari update was coincidental.


There's a feature in gmail called "labs" which give you various ways of handling email. Google troubleshooting suggested turning off all the labs if there was trouble downloading. (Interestingly, none of the labs had ever been enabled in my original copy of gmail because I never bothered to look at them.) In the new copy, with all of the labs disabled (just like the old copy), I can now download attachments.


Thank you for all your help and suggestions.

Sep 24, 2016 11:03 AM in response to tygb

The problem is not with Mail for Mac--it's in Safari, using gmail. I could download attachments by clicking on them before the latest security update for Safari; I cannot download them at all from gmail now.


I can save attachments to my Google drive from gmail and view them there. I can forward the emails to Mail for Mac or Yahoo and open them there, but I cannot open or download them from Safari with gmail, and this is a new problem since the Safari update.

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Can't download attachments from gmail

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