rpmm

Q: Cannot see "my albums" on latest Apple TV

On my mom's 4th gen Apple TV, she is able to see Shared Albums and under My Albums, she only sees Photo Stream. Is there a way to see her created albums? 

iPhone 6s, iOS 9.2.1

Posted on Sep 24, 2016 9:16 AM

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Q: Cannot see "my albums" on latest Apple TV

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 24, 2016 9:49 AM in response to rpmm
    Level 10 (104,081 points)
    Apple TV
    Sep 24, 2016 9:49 AM in response to rpmm
    1. Does she have any 'created' albums in iCloud photo library
    2. Has she enabled iCloud photo library in settings > accounts > iCloud
    3. Are the albums she has created at top level and not nested (in other words are the albums not in folders)
  • by rpmm,

    rpmm rpmm Sep 24, 2016 10:05 AM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Sep 24, 2016 10:05 AM in response to Winston Churchill

    She had some albums on her iPhone which she is expecting to see on Apple TV. How should I check if these were "created" on iCloud Photo Library?

     

    She has iCloud Photo Library enabled.

     

    This one album she really wants to see, is not nested.

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Sep 24, 2016 11:04 AM in response to rpmm
    Level 10 (104,081 points)
    Apple TV
    Sep 24, 2016 11:04 AM in response to rpmm

    If the album9s) was created on the phone that has iCloud photo library enabled and the album(s) isn't nested then it should be OK.

     

    Does she see the album(s) when she goes to iCloud.com > Photos on a computer.

     

    Did you check if iCloud photo library was enabled on the Apple TV.

  • by rpmm,

    rpmm rpmm Sep 25, 2016 8:21 PM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Sep 25, 2016 8:21 PM in response to Winston Churchill

    Thanks, that was it. She had never been to iCloud.com, and when she did, it set up her Library and then she got it.