andrewkasch

Q: Mac Pro won't shut down or restart

This has been happening for a year now and it's gotten progressively worse. Ever since installing El Capitan on my Mac Pro, the system won't shut down or restart. (It used to work half the the time, but not anymore now). Basically, I have to hold down the power button to turn off the system. And any updates that require a restart are impossible to install.

Mac Pro, OS X El Capitan (10.11.6)

Posted on Sep 24, 2016 9:02 AM

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Q: Mac Pro won't shut down or restart

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  • by lllaass,

    lllaass lllaass Sep 24, 2016 9:14 AM in response to andrewkasch
    Level 10 (189,350 points)
    Desktops
    Sep 24, 2016 9:14 AM in response to andrewkasch

    Try to shutdown the Mac normally and note the exact time.

    After rebooting open the Console app in Finder>Applications>Utilities and look for log entries at the time your attempted a normal shutdown. Post suspicious ones here.

    Look before the log entry that starts with BOOT_TIME since that is the first line of a bootup

  • by andrewkasch,

    andrewkasch andrewkasch Sep 24, 2016 3:11 PM in response to lllaass
    Level 1 (5 points)
    Desktops
    Sep 24, 2016 3:11 PM in response to lllaass

    9/24/16 3:03:32.000 PM bootlog[0]: BOOT_TIME 1474754612 0

  • by lllaass,

    lllaass lllaass Sep 25, 2016 1:30 AM in response to andrewkasch
    Level 10 (189,350 points)
    Desktops
    Sep 25, 2016 1:30 AM in response to andrewkasch

    I need the entries BEFORE BOOT_TIME

  • by andrewkasch,

    andrewkasch andrewkasch Sep 26, 2016 8:54 PM in response to lllaass
    Level 1 (5 points)
    Desktops
    Sep 26, 2016 8:54 PM in response to lllaass

    Does this help?

     

     

    9/26/16 8:52:56.821 AM Dock[447]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-09-26 15:52:56 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)

     

    9/26/16 8:57:09.000 AM syslogd[48]: ASL Sender Statistics

     

    9/26/16 9:02:09.862 AM Dock[447]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-09-26 16:02:09 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)

  • by lllaass,

    lllaass lllaass Sep 27, 2016 1:04 AM in response to andrewkasch
    Level 10 (189,350 points)
    Desktops
    Sep 27, 2016 1:04 AM in response to andrewkasch

    That does not provide useful information.

    Run this and post the results here so we know more about your configuration.

    http://etrecheck.com/

    EtreCheck

    https://discussions.apple.com/docs/DOC-6172