Tabi AD

Q: My iTunes won't accept my debit card!

ITunes and App Store won't let me pay with my debit card and won't even let me download free things on my iPad or phone!? I have put in all the correct information but always saying declined! Someone help!

iPad Air, iOS 9.3.5

Posted on Sep 24, 2016 9:29 AM

Close

Q: My iTunes won't accept my debit card!

  • All replies
  • Helpful answers

  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Sep 24, 2016 11:20 PM in response to Tabi AD
    Level 10 (134,232 points)
    iTunes
    Sep 24, 2016 11:20 PM in response to Tabi AD

    Not all debit cards seem to still be accepted, and they might no longer be accepted at all in some countries.

     

    For a card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you are (and therefore the country which is on your iTunes account).

     

    Do you have a credit card that you could try ? If you currently have the card on your account see if you can remove it so that you can download free items : Change or remove your Apple ID payment information - Apple Support