judobscure

Level 1 (4 points)

iPhone

Q: iPhone 5c very acting strange

When I try to log on to my iPhone Siri repeats everything very quickly. After entering my passcode Siri says: "1,2,3,4 WXYX."

The phone keeps searching for service.

I cannot make/ receive phone calls.

I cannot access my phone on my Mac to perform a back-up as it won't let me enter my passcode.

I have not performed any updates.

I have depressed both the power and home button simultaneously but nothing happens.

iPhone 5c, iOS 8.1

Posted on Sep 24, 2016 10:24 AM

I have this question too

Q: iPhone 5c very acting strange

All replies

Helpful answers

by jameson.h,

jameson.h Sep 25, 2016 3:14 PM in response to judobscure
Community Specialists

Sep 25, 2016 3:14 PM in response to judobscure

Hi judobscure,

Thanks for stopping by the Apple Support Communities. I understand that you are having a few issues with your iPhone 5c in regards to making and receiving calls, searching for service and unable to create a backup in iTunes. I depend on my iPhone to be in proper working order. I'll be happy to help you.

I know you have tried the force restart of your iPhone, but you should have seen the Apple Logo come up on the screen when you did it. You'll need to hold the Home and Sleep/Wake buttons for at least 10 seconds before the Apple Logo will appear. I'd like to have you try that again. Here are some reference articles that go over the issues you are describing.

Restart your iPhone, iPad, or iPod touch, scroll to the 'how to force restart' section.

If you can‘t connect to a cellular network or cellular data, this article goes over steps that you can take for the searching for signal issue.

If you can‘t make or receive calls on your iPhone, this one you'll want to review in regards to the inability to make and receive calls.

How to back up your iPhone, iPad, and iPod touch, a backup cannot only be created in iTunes, but also iCloud as well.

Cheers!
Reply options

Link to this post

by judobscure,

judobscure Sep 25, 2016 4:15 PM in response to jameson.h
Level 1 (4 points)

iPhone

Sep 25, 2016 4:15 PM in response to jameson.h

I did do the force restart, and the Apple logo did appear but to no avail.

I have done the back up to iTunes and to the cloud as well previous to my phone acting erratically.

Siri is still speaking rather quickly and erratically.

Thanks!
Reply options

Link to this post

by sarah_s1,

sarah_s1 Sep 25, 2016 4:56 PM in response to judobscure
Community Specialists

Sep 25, 2016 4:56 PM in response to judobscure

Thanks for the follow-up, judobscure. Please force close all open apps, then go to Settings > General > Siri and turn Siri off and then back on again. Once you have done that, please restart your iPhone and then test out Siri.

Force an app to close on your iPhone, iPad, or iPod touch
Reply options

Link to this post

by judobscure,

judobscure Sep 26, 2016 6:01 AM in response to sarah_s1
Level 1 (4 points)

iPhone

Sep 26, 2016 6:01 AM in response to sarah_s1

Sorry, I didn't mention this but the phone won't let me log-in. It won't let me enter my four digit passcode. When I try to enter my passcode I keep getting Siri gibberish.

Thanks for your help!
Reply options

Link to this post

by Starr.C,

Starr.C Sep 26, 2016 6:30 AM in response to judobscure
Community Specialists

Sep 26, 2016 6:30 AM in response to judobscure

Hi judobscure,

Thanks for that additional information. At this time, it will best to have you put the iPhone into Recovery Mode and restore the iPhone.

If you can‘t update or restore your iPhone, iPad, or iPod touch

Let us know if you have any issues. Have a great day.
Reply options

Link to this post