Q: Iphone 5s often crashes after ios 10.0.2 update
-
Sep 24, 2016 11:18 AMby ChrisJ4203,HelpfulA factory reset, are you saying that you restored the device to factory? There is no factory reset. You set it up as new, but what kind of content did you add back to the device? You did not use your backup at all? If you restored to factory and set the device up as new and did not add any content, or use your backup and are still experiencing a problem, then you need to make an appointment at the Genius Bar of the nearest Apple store to have the hardware examined.
-
Sep 24, 2016 11:19 AMby Oli170,thank you for your answer.
With "factory reset" I meant that I restored everything.
I didn't use any backup but i downloaded apps and set some setting as like before. For example localization setting, background app setting.
I had these settings before too but the didn't give me any problem when i had ios 10.0.1.
-
Sep 24, 2016 11:42 AMby ChrisJ4203,HelpfulIt would sound like a hardware issue, but how long can you generally go before this error occurs? If it isn't long, then try restoring the device to factory, Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support and then test it for a short period without adding any content at all. See what happens then. If everything seems to work, then go ahead and add your content back individually, testing for a bit to see if anything changes. If you do experience the screen again, then I would definitely say make the appointment.
