black campbell
Level 1 (4 points)
Mac OS X

Q: Message fails to send when replying using Siri

I've noticed that when I use Siri to read and reply to a message/text in Messages, the send fails. This wasn't an SMS message, so I'm wondering if it's a settings thing, or a wee glitch in how Siri talks to the app. Not a life-threatening issue, I just go resend from the Messages app without issue. Just wanted to put this out there for a fix.

 

Scott

MacBook Air, OS X Mountain Lion (10.8.2), iTunes 11.0.2

Posted on Sep 24, 2016 11:53 AM

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black campbell

Q: Message fails to send when replying using Siri

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  • by MoonJ.,

    MoonJ. MoonJ. Sep 25, 2016 4:38 PM in response to black campbell
    Community Specialists
    Sep 25, 2016 4:38 PM in response to black campbell

    Hi black campbell,

     

    I understand that you are having some difficulties sending messages with Siri in macOS Sierra on your MacBook Air. I know that she is a great assistant to have, so I'm happy to help.

     

    Do you get any error when these messages fail to send? Is there any troubleshooting that you've tried for this issue?

     

    Let's start by toggling Siri off and on again. To do so open System Preferences > Siri. Turn off Siri, wait a few seconds, and test it out again.

     

    Thanks for using the Apple Support Communities. Cheers!

  • by black campbell,

    black campbell black campbell Sep 25, 2016 6:57 PM in response to MoonJ.
    Level 1 (4 points)
    Mac OS X
    Sep 25, 2016 6:57 PM in response to MoonJ.

    Just tried it. No joy. I get a pop-up that says: Your message could not be sent. There was an error sending the previous message. Would you like to try again?

     

    It doesn't work unless you go into messages and resend from the app. I figure it's an integration bug. It's no huge annoyance; I just thought maybe there was an easy fix.

  • by chris_g1,

    chris_g1 chris_g1 Sep 27, 2016 7:05 AM in response to black campbell
    Community Specialists
    Sep 27, 2016 7:05 AM in response to black campbell
    black campbell,

    Thanks for the update. Due to the nature of your issue, you may find more information by using another one of Apple's support resources:

    Contact Apple Support

    Cheers!