HT201415: If you can't connect to a cellular network or cellular data

Learn about If you can't connect to a cellular network or cellular data
rog247
Level 1 (4 points)
iPhone

Q: my iphone 4s has lost carrier no service upgraded to software 9.3.5 but my other 4s with the same carrier is fine after upgrade

my iphone 4s has lost carrier no service upgraded to software 9.3.5 but my other 4s with the same carrier is fine after upgrade

iPhone 4S, iOS 9.3.5

Posted on Sep 24, 2016 12:02 PM

by becky_s22,Solvedanswer
becky_s22 becky_s22
Community Specialists
A:
Hi rog247,

Thanks for posting here in the Apple Support Communities! After reading your post, I can see that your iPhone 4s is showing "No Service". It's certainly important to have access to cellular data; I'd like to help get this sorted out. 

Please follow the instructions here:

If you see No Service or Searching 

If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps: 

  1. Check your coverage area to make sure that you're in an area with cellular network coverage. 
       
    • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
      •  
    • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
       
  2. Restart your iPhone or iPad.
  3. Check for a Carrier Settings Update.
  4. Update your iPhone or iPad to the latest version of iOS.
  5. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
  6. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  7. If you have another device, see if you can connect your carrier's network with it in that location.
  8. Contact your carrier to: 
       
    • Verify that your account is active and in good standing.
      •  
    • Make sure there are no outages in your area.
      •  
    • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

 

If you can't connect to a cellular network or cellular data - Apple Support


Cheers!

Posted on Sep 26, 2016 2:24 AM

Close
rog247

Q: my iphone 4s has lost carrier no service upgraded to software 9.3.5 but my other 4s with the same carrier is fine after upgrade

  • All replies
  • Helpful answers

  • by becky_s22,Solvedanswer

    becky_s22 becky_s22 Sep 26, 2016 2:24 AM in response to rog247
    Community Specialists
    Sep 26, 2016 2:24 AM in response to rog247
    Hi rog247,

    Thanks for posting here in the Apple Support Communities! After reading your post, I can see that your iPhone 4s is showing "No Service". It's certainly important to have access to cellular data; I'd like to help get this sorted out. 

    Please follow the instructions here:

    If you see No Service or Searching 

    If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps: 

    1. Check your coverage area to make sure that you're in an area with cellular network coverage. 
         
      • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
        •  
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
         
    2. Restart your iPhone or iPad.
    3. Check for a Carrier Settings Update.
    4. Update your iPhone or iPad to the latest version of iOS.
    5. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
    6. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
    7. If you have another device, see if you can connect your carrier's network with it in that location.
    8. Contact your carrier to: 
         
      • Verify that your account is active and in good standing.
        •  
      • Make sure there are no outages in your area.
        •  
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

    If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

     

    If you can't connect to a cellular network or cellular data - Apple Support


    Cheers!

  • by rog247,Helpful

    rog247 rog247 Sep 26, 2016 9:32 AM in response to becky_s22
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 9:32 AM in response to becky_s22

    Hi thank you still no service even with a total erase and reinstall still no carrier.

    Regards

    rog

  • by becky_s22,

    becky_s22 becky_s22 Sep 26, 2016 9:17 AM in response to rog247
    Community Specialists
    Sep 26, 2016 9:17 AM in response to rog247
    Thank you for following up, rog247. At this point, we'd like for you to reach out to Apple Support using the following link:

    Contact Apple Support

  • by rog247,

    rog247 rog247 Sep 26, 2016 9:34 AM in response to becky_s22
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 9:34 AM in response to becky_s22

    Hi thank you returned to store for a refund.