vinayak.anand
Level 1 (8 points)
Mac OS X

Q: iCloud Issues, macOS Sierra

Hello everybody,

 

I downloaded and installed macOS Sierra from the App Store but ever since install, am facing issues with iCloud on my Macbook Pro.

 

System Preferences has hung but all other apps open, close, and function properly. I tried force shutting SP, but without any response.

 

What must I do? Is this worrisome?

 

Cheers,

Vinayak.

MacBook Pro, OS X El Capitan (10.11)

Posted on Sep 24, 2016 12:40 PM

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vinayak.anand

Q: iCloud Issues, macOS Sierra

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 24, 2016 12:42 PM in response to vinayak.anand
    Level 10 (271,323 points)
    Desktops
    Sep 24, 2016 12:42 PM in response to vinayak.anand

    Fix Non-Working Sierra Installations

     

    Try each of these in order. Test to see if the computer is working properly:

     

    1. Reset the PRAM
    2. Reset the System Management Controller (SMC)
    3. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
    4. Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the the side list.  Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
    5. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Sep 24, 2016 12:42 PM in response to vinayak.anand
    Level 9 (53,732 points)
    Desktops
    Sep 24, 2016 12:42 PM in response to vinayak.anand

    What makes you think this is an iCloud problem?

     

    Addition details would be helpful.

  • by vinayak.anand,

    vinayak.anand vinayak.anand Sep 24, 2016 1:08 PM in response to Allan Eckert
    Level 1 (8 points)
    Mac OS X
    Sep 24, 2016 1:08 PM in response to Allan Eckert

    Hi Allan,

     

    Thanks so much for reaching out.

     

    While installing Sierra, I was notified of an issue with connecting to the iCloud server, but the process completed anyway without any further hiccups.

     

    As I opened System Preferences, the app automatically directed me to iCloud which has been stuck for close to half an hour now. To be sure that no other apps were affected, I opened Chrome which is, as you would believe, running perfectly.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Sep 24, 2016 1:10 PM in response to vinayak.anand
    Level 9 (53,732 points)
    Desktops
    Sep 24, 2016 1:10 PM in response to vinayak.anand

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by vinayak.anand,

    vinayak.anand vinayak.anand Sep 24, 2016 1:23 PM in response to Allan Eckert
    Level 1 (8 points)
    Mac OS X
    Sep 24, 2016 1:23 PM in response to Allan Eckert

    Hi Allan,

     

    Here's a copy of the report:

     

    EtreCheck version: 3.0.5 (309)

    Report generated 2016-09-24 22:22:04

    Download EtreCheck from https://etrecheck.com

    Runtime 6:49

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.5 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 565

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about 2 hours

     

    Disk Information: ⓘ

        APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 498.89 GB (266.76 GB free)

                Core Storage: disk0s2 499.25 GB Online

     

        HL-DT-ST DVDRW  GS41N   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/sudoers, File size 2299 but expected 1563

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.9 - 2016-09-23) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.1 - SDK 10.11 - 2016-09-23) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    164 Apple tasks

        [running]    85 Apple tasks

        [killed]    16 Apple tasks

        16 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

        [not loaded]    44 Apple tasks

        [loaded]    159 Apple tasks

        [running]    90 Apple tasks

        [killed]    10 Apple tasks

        10 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-12) [Support]

        [failed]    com.avast.secureline.update-agent.plist (2016-06-28) [Support]

        [loaded]    com.avast.secureline.userinit.plist (2016-06-28) [Support]

        [running]    com.avast.update-agent.plist (2016-09-24) [Support]

        [loaded]    com.avast.userinit.plist (2016-09-24) [Support]

        [loaded]    com.citrix.AuthManager_Mac.plist (2015-06-22) [Support]

        [running]    com.citrix.ReceiverHelper.plist (2015-06-22) [Support]

        [running]    com.citrix.ServiceRecords.plist (2015-06-22) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-09-28) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-12) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-12) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-14) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-04-16) [Support]

        [loaded]    com.avast.init.plist (2016-09-24) [Support]

        [loaded]    com.avast.secureline.init.plist (2016-06-28) [Support]

        [loaded]    com.avast.secureline.uninstall.plist (2016-06-28) [Support]

        [loaded]    com.avast.secureline.update.plist (2016-06-28) [Support]

        [loaded]    com.avast.uninstall.plist (2016-09-24) [Support]

        [loaded]    com.avast.update.plist (2016-09-24) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-09-28) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.avast.home.userinit.plist (2016-09-24) [Support]

        [loaded]    com.avast.secureline.home.userinit.plist (2016-06-28) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [running]    com.spotify.webhelper.plist (2016-09-24) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application Hidden (/Applications/Dropbox.app)

        Google Drive    Application Hidden (/Applications/Google Drive.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-14)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update

        CitrixICAClientPlugIn: 12.0.0 - SDK 10.9 (2015-06-22) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-29) Check version

     

    Safari Extensions: ⓘ

        Zotero Connector - Center for History and New Media - http://www.zotero.org/ (2014-09-01)

        Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-04-16) [Support]

        Java (2016-04-29) [Support]

        TeXDistPrefPane (2015-11-16) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             5%    WindowServer

             3%    mdworker(4)

             3%    Google Chrome Helper(13)

             3%    kernel_task

             2%    coreaudiod

     

    Top Processes by Memory: ⓘ

        1.02 GB    Google Chrome Helper(14)

        537 MB    kernel_task

        156 MB    Google Chrome

        102 MB    assistant_service

        94 MB    com.avast.daemon

     

    Virtual Memory Information: ⓘ

        20 MB    Free RAM

        3.98 GB    Used RAM (877 MB Cached)

        160 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 24, 2016, 08:09:54 PM    Self test - passed

        Sep 24, 2016, 05:54:07 PM    ~/Library/Logs/DiagnosticReports/Dock_2016-09-24-175407_[redacted].crash

            com.apple.dock - /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

        Sep 22, 2016, 12:03:10 AM    ~/Library/Logs/DiagnosticReports/Wunderlist_2016-09-22-000310_[redacted].crash

            /Applications/Wunderlist.app/Contents/MacOS/Wunderlist

     

     

  • by Eric Root,

    Eric Root Eric Root Sep 24, 2016 1:47 PM in response to vinayak.anand
    Level 9 (72,248 points)
    iTunes
    Sep 24, 2016 1:47 PM in response to vinayak.anand

    Uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit.

     

    Avast

     

    Avast Un-install