Udomkarn
Level 1 (8 points)
Mac OS X

Q: Cursor stuck and slow moving something on the Desktop area only!

Hi! I found my cursor stuck and freeze after I try to move file, folder or drag something the beachball keep rolling. I found it appear only whenever I drag something on the area of Desktop Wallpaper show   or remove file to Trash and doesn't effect on Dock's area or another software windows.....

 

This happen after I upgrade to Sierra. Any help?

 

This is my EtreCheck result :

 

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-25 01:56:35

Download EtreCheck from https://etrecheck.com

Runtime 3:47

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

 

Problem: Beachballing

Description:

Cursur slow down only in the area of Desktop screen (Dock area and Software windows doesn’t) whenever I move something (File, Folder and Move something to Trash).   It appear freeze only on the Desktop screen area (The Area that Desktop Wallpaper show)

 

 

Hardware Information: ⓘ

    MacBook Pro (15-inch, Early 2011)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro8,2

    1 2.2 GHz Intel Core i7 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 371

 

Video Information: ⓘ

    Intel HD Graphics 3000

        Color LCD 1440 x 900

    AMD Radeon HD 6750M - VRAM: 1024 MB

 

System Software: ⓘ

    macOS Sierra  10.12 (16A323) - Time since boot: about one hour

 

Disk Information: ⓘ

    TOSHIBA MK7559GSXF disk0 : (750.16 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 748.93 GB (304.27 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk0s2 749.30 GB Online

 

    OPTIARC DVD RW AD-5970H   ()

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Configuration files: ⓘ

    /etc/sudoers, File size 2299 but expected 1563

    /etc/sysctl.conf - File exists but not expected

    /etc/launchd.conf - File exists but not expected

    /etc/hosts - Count: 12

 

Gatekeeper: ⓘ

    Anywhere

 

Adware: ⓘ

    ~/Library/LaunchAgents/Boydubed.AppVemoral.plist

    ~/Library/LaunchAgents/Boydubed.btvlit.plist

    ~/Library/LaunchAgents/Boydubed.dolnwoad.plist

    ~/Library/LaunchAgents/Boydubed.uadpte.plist

    ~/Library/LaunchAgents/Smokyashan.update.plist

    ~/Library/LaunchAgents/com.HotShoppy.agent.plist

    ~/Library/LaunchAgents/com.MacUpdater.agent.plist

    ~/Library/Safari/Extensions/gophoto-it.safariextz

    8 adware files found. [Remove]

 

Unknown Files: ⓘ

    /Library/LaunchDaemons/com.solidangle.rlm.plist

        ~/MtoA/arnold_license_darwin64/rlm -c /Users/Udomkarn/MtoA/arnold_license_darwin64/74.lic -dlog /Users/Udomkarn/MtoA/arnold_license_darwin64/solidangle.dlog

    One unknown file found. [Check files]

 

Kernel Extensions: ⓘ

        /Library/Extensions

    [not loaded]    com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-09-24) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.nvidia.CUDA (1.1.0 - 2016-09-24) [Support]

    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.17-5 - SDK 10.11 - 2016-09-24) [Support]

 

Startup Items: ⓘ

    FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [failed]    com.apple.bird.plist (2016-08-18)

    [not loaded]    8 Apple tasks

    [loaded]    174 Apple tasks

    [running]    88 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

    [not loaded]    41 Apple tasks

    [loaded]    162 Apple tasks

    [running]    101 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-05) [Support]

    [loaded]    com.adobe.AdobeCreativeCloud.plist (2016-09-05) [Support]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-09-25)

    [loaded]    com.oracle.java.Java-Updater.plist (2013-11-03) [Support]

    [running]    com.wacom.wacomtablet.plist (2016-07-23) [Support]

    [loaded]    org.macosforge.xquartz.startx.plist (2016-05-05) [Support]

 

Launch Daemons: ⓘ

    [running]    com.adobe.adobeupdatedaemon.plist (2016-09-05) [Support]

    [loaded]    com.adobe.agsservice.plist (2016-09-05) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

    [loaded]    com.autodesk.adlm.plist (2016-05-23)

    [running]    com.autodesk.backburner_manager.plist (2016-02-04) [Support]

    [running]    com.autodesk.backburner_server.plist (2016-02-04) [Support]

    [loaded]    com.autodesk.backburner_start.plist (2016-02-04) [Support]

    [running]    com.autodesk.dl_mpd.plist (2016-05-23) [Support]

    [running]    com.autodesk.sw_bwmgr.plist (2016-05-23) [Support]

    [running]    com.autodesk.sw_dbd.plist (2016-05-23) [Support]

    [running]    com.autodesk.sw_ifffs.plist (2016-05-23) [Support]

    [running]    com.autodesk.sw_probed.plist (2016-05-23) [Support]

    [running]    com.autodesk.sw_server.plist (2016-05-23)

    [loaded]    com.autodesk.sw_start.plist (2016-05-23) [Support]

    [running]    com.autodesk.wiretapgateway.plist (2016-05-23) [Support]

    [loaded]    com.autodesk.wiretapgateway_start.plist (2016-05-23) [Support]

    [loaded]    com.macpaw.CleanMyMac2.Agent.plist (2015-08-29) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-08-25) [Support]

    [loaded]    com.nvidia.cuda.launcher.plist (2014-10-01) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-05-18) [Support]

    [running]    com.sidefx.sesinetd.plist (2016-05-16) [Support]

    [failed]    com.solidangle.rlm.plist (2016-09-22) [Support]

    [running]    com.wacom.TabletHelper.plist (2016-07-23) [Support]

    [loaded]    com.wacom.displayhelper.plist (2016-07-23)

    [loaded]    org.macosforge.xquartz.privileged_startx.plist (2016-05-05) [Support]

    [failed]    uk.co.thefoundry.lmgrd.plist (2015-04-23) [Support]

    [running]    uk.co.thefoundry.rlm.plist (2015-04-23) [Support]

    [running]    uk.co.thepixelfarm.launchd.pfcleannode2014.3.plist (2015-03-03) [Support]

 

User Launch Agents: ⓘ

    [not loaded]    Boydubed.AppVemoral.plist (2016-07-14) Adware!  [Remove]

        ~/Library/Application Support/Boydubed/Boydubed.app/Contents/MacOS/AppNIB

    [not loaded]    Boydubed.btvlit.plist (2016-07-14) Adware!  [Remove]

        ~/Library/Application Support/Boydubed/Boydubed.app/Contents/MacOS/AppNIB

    [not loaded]    Boydubed.dolnwoad.plist (2016-07-14) Adware!  [Remove]

        ~/Library/Application Support/Boydubed/Boydubed.app/Contents/MacOS/AppNIB

    [not loaded]    Boydubed.uadpte.plist (2016-07-14) Adware!  [Remove]

        ~/Library/Application Support/Boydubed/Boydubed.app/Contents/MacOS/AppNIB

    [not loaded]    Smokyashan.update.plist (2016-07-09) Adware!  [Remove]

        ~/Library/Application Support/Smokyashan/Smokyashan.app/Contents/MacOS/AppNOS

    [running]    com.HotShoppy.agent.plist (2016-09-20) Adware!  [Remove]

        /Applications/HotShoppy/HotShoppy

    [loaded]    com.MacUpdater.agent.plist (2016-09-20) Adware!  [Remove]

        /Applications/MacUpdater/MacUpdater

    [not loaded]    com.adobe.ARM.[...].plist (2014-02-10) [Support]

    [not loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-04) [Support]

    [not loaded]    com.google.keystone.agent.plist (2016-07-14) [Support]

    [not loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2015-10-02)

    [not loaded]    com.redgiantsoftware.updater.plist (2013-12-22)

    [not loaded]    com.vladalexa.MagicPrefs.plist (2016-09-24) [Support]

 

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins: ⓘ

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-09-30) [Support]

    FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-14)

    AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2015-10-16) [Support]

    AdobePDFViewer: 11.0.13 - SDK 10.6 (2015-10-16) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-09-05) [Support]

    Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

    Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2013-11-03) [Support]

    JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-25) Check version

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-07-23) [Support]

    iPhotoPhotocast: 7.0 - SDK 10.8 (2013-11-03)

 

User internet Plug-ins: ⓘ

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

 

Safari Extensions: ⓘ

    GoPhoto.it - installdaddy (2014-01-19) Adware!  [Remove]

    DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)

    Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-08)

    Adguard AdBlocker - adguard - http://adguard.com (2014-12-30)

 

3rd Party Preference Panes: ⓘ

    CUDA Preferences (2014-08-22) [Support]

    Environment Variables (2013-02-14) [Support]

    Flash Player (2016-08-30) [Support]

    FUSE for OS X (OSXFUSE) (2014-10-20) [Support]

    Java (2016-03-25) [Support]

    MagicPrefs (2016-01-21) [Support]

    Perian (2013-06-19) [Support]

    WacomTablet (2016-07-23) [Support]

 

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Macintosh HD: Disk size: 748.93 GB Disk used: 444.66 GB

    Destinations:

        UDOMKARN [Local]

        Total size: 999.83 GB

        Total number of backups: 5

        Oldest backup: 8/10/2557 BE, 14:40

        Last backup: 9/24/2557 BE, 02:10

        Size of backup disk: Too small

            Backup size 999.83 GB < (Disk used 444.66 GB X 3)

 

Top Processes by CPU: ⓘ

        13%    WindowServer

        13%    Safari

         9%    com.apple.WebKit.WebContent(3)

         5%    kernel_task

         4%    hidd

 

Top Processes by Memory: ⓘ

    836 MB    wiretapgateway(5)

    740 MB    kernel_task

    516 MB    com.apple.WebKit.WebContent(3)

    418 MB    Safari

    172 MB    sw_serverd

 

Virtual Memory Information: ⓘ

    2.20 GB    Free RAM

    5.79 GB    Used RAM (2.29 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Sep 25, 2016, 12:33:22 AM    Self test - passed

    Sep 24, 2016, 08:41:38 PM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-09-24-204138_[redacted]. crash

        com.wacom.ProfessionalTablet - /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

    Sep 24, 2016, 04:06:42 PM    ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2016-09-24-160642_[redacted].crash

        /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on Sep 24, 2016 12:10 PM

Close
Udomkarn

Q: Cursor stuck and slow moving something on the Desktop area only!

  • All replies
  • Helpful answers

  • by MoonJ.,

    MoonJ. MoonJ. Sep 25, 2016 4:38 PM in response to Udomkarn
    Community Specialists
    Sep 25, 2016 4:38 PM in response to Udomkarn
    Hi Udomkarn,

    I understand that your MacBook Pro is becoming unresponsive when trying to drag a file or folder on your desktop or when emptying the trash after updating to macOS Sierra. I know that it's important to have your computer work reliably, so I'm happy to help.

    To start, try resetting your SMC which can often help with performance issues. This article has more information:
    Reset the System Management Controller (SMC) on your Mac - Apple Support

    If you continue to have issues after this, you may need to test this issue in a new user account to isolate it further. This article has that information:
    How to test an issue in another user account on your Mac - Apple Support

    Thanks for using the Apple Support Communities. Cheers!

  • by dianeoforegon,

    dianeoforegon dianeoforegon Sep 25, 2016 5:13 PM in response to Udomkarn
    Level 5 (5,642 points)
    Mac OS X
    Sep 25, 2016 5:13 PM in response to Udomkarn

    Frankly, I would backup your data as a clone then boot from the clone and erase your drive. You have lots of issues and old files.

     

    I see you've used Clean my Mac. (see below)

     

    Download and run adware removal tool. Previously named Adware Medic .

    Malwarebytes Anti-Malware (free)

    https://www.malwarebytes.org/antimalware/mac/

     

    Startup Items: ⓘ

        FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager

        Startup items are obsolete in OS X Yosemite

     

    Gatekeeper: ⓘ

        Anywhere

     

    Adware: ⓘ

        ~/Library/LaunchAgents/Boydubed.AppVemoral.plist

        ~/Library/LaunchAgents/Boydubed.btvlit.plist

        ~/Library/LaunchAgents/Boydubed.dolnwoad.plist

        ~/Library/LaunchAgents/Boydubed.uadpte.plist

        ~/Library/LaunchAgents/Smokyashan.update.plist

        ~/Library/LaunchAgents/com.HotShoppy.agent.plist

        ~/Library/LaunchAgents/com.MacUpdater.agent.plist

        ~/Library/Safari/Extensions/gophoto-it.safariextz

        8 adware files found. [Remove]


    CleanMyMac.

     

    The forums are full of users with computers that no longer work correctly after running these so call 'cleaners' (Memory Clean, CleanMyMac, and MacKeeper). Do not install any third party so called Mac cleaning utilities. They can do harm to your Mac.

     

     

    See this thread for removing Clean My Mac

     

    https://discussions.apple.com/message/25680635#25680635