iPhone 7 Camera App does not work

Received my new iPhone 7 today. Restored from backup, updated to latest iOS software, Set it up and started checking my apps. Went to test the Apple Camera app and it cycles through a blurry image to focused image. The app won't take a picture. It is stuck in a loop. Turn it around to take a selfie with the other lens and it is just a very dark, blurry image. I opened my other Camera apps like Camera Awesome, and they all work fine. I think there is a bug in the built-in app. Any insight?

iPhone 7 Plus, iOS 10

Posted on Sep 24, 2016 12:41 PM

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Posted on Jan 22, 2017 8:53 AM

THIS IS A KNOWN ISSUE. It is a faulty rear camera sensor. I bet this will be a massive recall. You better hope it happens to you while it is still under warranty. Or get Apple Care + while you are eligible. Ever since we lost Steve, everything gets worse and worse.

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Jan 22, 2017 8:53 AM in response to xtreme media

THIS IS A KNOWN ISSUE. It is a faulty rear camera sensor. I bet this will be a massive recall. You better hope it happens to you while it is still under warranty. Or get Apple Care + while you are eligible. Ever since we lost Steve, everything gets worse and worse.

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Mar 9, 2017 2:36 AM in response to xtreme media

i have same issue, and was disappointed, how apple made such faulty devices? me using apple from many years, but may be this one, iphone 7 will be my last apple device, then i'll shift to android, i am not more interested to spend money to buy apple's expensive faulty devices.

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Mar 28, 2017 8:00 AM in response to xtreme media

nothing new in ios 10.3 regarding camera issues, i updated my iphone 7 to ios 10.3, but still both cameras, and flash are not working, very much disappointed, now i have to said... once there was a steve jobs who invented worlds best phone, but after that, it becomes worlds worst.... i'll shift now on android

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Apr 11, 2017 6:01 AM in response to randcool

Thanks for the suggestion. Everyone else is saying this is a faulty sensor, but I can't see how this can be a faulty sensor since it works fine with all other apps. I used to hard reset to solve the problem, but tried your suggestion of switching to video mode and back and it works a treat, thank you (sorry it doesn't work for you, but appreciate the advice).

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Sep 25, 2016 5:21 PM in response to xtreme media

Hi xtreme media,

Congratulations on your new iPhone 7! I understand that you are having some issues with image quality when using the standard camera app. With such a great camera on the iPhone 7 Plus, I know it's important for the images to look good. I'll be happy to help.

It sounds like you've already gotten a great start with your troubleshooting by testing the camera in other apps. Let's have you check out the troubleshooting presented here:
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

Thanks for using the Apple Support Communities. Cheers!
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Oct 2, 2016 5:35 PM in response to xtreme media

I have the same issue the only way to make the camera work again is by doing a hard reset. When this problem happened I tried using snap chat and the camera worked fine both front and back. when switched to send a text message photo the camera would not work then either. I hope this gets resolved with iOS 10.1

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iPhone 7 Camera App does not work

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