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Q: iPhone 7 Camera App does not work

Received my new iPhone 7 today. Restored from backup, updated to latest iOS software, Set it up and started checking my apps. Went to test the Apple Camera app and it cycles through a blurry image to focused image. The app won't take a picture. It is stuck in a loop. Turn it around to take a selfie with the other lens and it is just a very dark, blurry image. I opened my other Camera apps like Camera Awesome, and they all work fine. I think there is a bug in the built-in app. Any insight?

iPhone 7 Plus, iOS 10

Posted on Sep 24, 2016 12:41 PM

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Q: iPhone 7 Camera App does not work

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  • by brenden dv,Helpful

    brenden dv brenden dv Sep 25, 2016 5:21 PM in response to xtreme media
    Community Specialists
    Sep 25, 2016 5:21 PM in response to xtreme media
    Hi xtreme media,

    Congratulations on your new iPhone 7! I understand that you are having some issues with image quality when using the standard camera app. With such a great camera on the iPhone 7 Plus, I know it's important for the images to look good. I'll be happy to help.

    It sounds like you've already gotten a great start with your troubleshooting by testing the camera in other apps. Let's have you check out the troubleshooting presented here:
    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

    Thanks for using the Apple Support Communities. Cheers!
  • by xtreme media,

    xtreme media xtreme media Sep 25, 2016 5:49 PM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 5:49 PM in response to brenden dv

    Nope, no help. I can see the interface. It doesn't work. I tried to take a picture to see if it might stop the lens from trying to focus. The camera app won't function. None of the buttons work. Again, the camera works with other apps.

  • by MoonJ.,

    MoonJ. MoonJ. Sep 25, 2016 5:59 PM in response to xtreme media
    Community Specialists
    Sep 25, 2016 5:59 PM in response to xtreme media
    xtreme Media,

    Thanks for the additional details and thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources:

    Contact Apple Support

    Cheers!

  • by Dollardog,

    Dollardog Dollardog Oct 2, 2016 5:35 PM in response to xtreme media
    Level 1 (4 points)
    Oct 2, 2016 5:35 PM in response to xtreme media

    I have the same issue the only way to make the camera work again is by doing a hard reset. When this problem happened I tried using snap chat and the camera worked fine both front and back. when  switched to send a text message photo the camera would not work then either. I hope this gets resolved with iOS 10.1