Q: iPhone 6+ email accounts vanished, notes vanished, iCloud email locked??!
Hi all,
I'm desperate for some help please.
I have an iPhone 6+ 128GB running iOS 9.3.4. I have just noticed in the past few days or so that all of my notes and all but one of my email accounts have vanished from my handset and I cannot seem to retrieve them! I've been abroad (in Greece) for the past four weeks and noticed the issue while I was there, but decided to rectify it when I got home.
I believe my notes may have been attached/linked to my iCloud email address (this email wasn't being used as my Apple ID, and never was) but when I tried to re-add this to my mail app I am getting a message that my account has been locked for security reasons. So I've been trying to get it unlocked so I can add it to my phone again and hopefully retrieve the missing notes. I am having zero luck with this. During the unlock process I get the option to do it via email or security questions. The security questions are telling me I don't even know my own date of birth and the email option is sending the email to the iCloud address Apple have locked??!!!! Utterly ridiculous. I really am bewildered and pretty much disgusted by how flawed this unlocking/password reset process is. Not to mention the possibility of not being able to recover the notes I've lost and they contain lots of important information! I do have a back up on my (Windows) PC but I'm concerned that using this will wipe other data or anything from my phone that was added after I backed up before my trip abroad.
I'm also having a very hard time re-adding my gmail email accounts back into my mail app as its asking for server information etc, which I simply don't have. I've never encountered such issues before and I have no clue what has caused this. I would SO appreciate some help with this please. I really, really need to get this fixed..
Many thanks,
Laura
iPhone 6 Plus, iOS 9.3.4
Posted on Sep 24, 2016 2:55 PM
