iPhone 7 screen frozen

Hi guys! I just got an iPhone 7 yesterday. The Phone now is frozen on the lockscreen ( no time or date is showing on the lockscreen, just the wallpaper ). I tried the hard reset and it didn't work. ( if i'm holding both the lock button and the home button it just does a screenshot ). The " Hey Siri " feature works but it goes into the " hey siri " menu for 1 second and comes back on the frozen screen. The lock button responds ( it just lights up the screen and turns it off ) Thanks!


P.S. I'll wait for the battery to be drained, maybe it will work afterwords. I'm waiting for better solutions.

iPhone 7, iOS 10

Posted on Sep 24, 2016 4:07 PM

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10 replies

Dec 16, 2017 4:04 PM in response to mateinazarcu

This is happening with my iPad, my home button doesn’t work, and when I get it to work it only takes screenshots and summons Siri, I’ve put it on charge but I don’t know what to do, it has the exact same symptoms as asked by the original asker, it’s important that I get it working as I have irreplaceable items on it, photos etc. Please help!!


I’ve attatched a photo of the frozen lock screen User uploaded file

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iPhone 7 screen frozen

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