HeyGuys1981
Level 1 (4 points)
iPhone

Q: Puzzled

HI, ever since setting up my iPhone SE my hotmail account just wont sync. It tells me there's unread emails when I have read them, it won't let me delete emails and it's beginning to drive me nuts!!

 

does anybody have any advice?

 

Thanks

iPhone SE, iOS 10

Posted on Sep 25, 2016 12:54 AM

by Briansyddall,Apple recommended
Briansyddall Briansyddall
Level 6 (8,813 points)
Apple Watch
A:

Hi

Go to settings Email accounts delete account that not working then add account back again .

Cheers

Brian

Posted on Sep 25, 2016 11:52 AM

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HeyGuys1981

Q: Puzzled

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  • Helpful answers

  • by Doctor9fan,Helpful

    Doctor9fan Doctor9fan Sep 25, 2016 11:03 AM in response to HeyGuys1981
    Level 3 (652 points)
    iPhone
    Sep 25, 2016 11:03 AM in response to HeyGuys1981

    Quite probably your account has been upgraded to the new sync protocol, you'll either have to delete the account & recreate it & hopefully it'll pick up the new exchange server, if not then recreating the account using imap/smtp will also work.

    Incoming (IMAP) Server

    • Server address: imap-mail.outlook.com
    • Port: 993
    • Encrypted Connection: SSL

    Outgoing (SMTP) Server

    • Server address: smtp-mail.outlook.com
    • Port: 25 (or 587 if 25 is blocked)
    • Authentication: Yes
    • Encrypted Connection: TLS

    User name: Your full Hotmail email address, including ‘@hotmail.com’.

    Password: Your Hotmail account password

  • by HeyGuys1981,

    HeyGuys1981 HeyGuys1981 Sep 25, 2016 11:04 AM in response to Doctor9fan
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 11:04 AM in response to Doctor9fan

    Thank you for your helpful advice, I will try and see if this corrects the issue.

     

     

  • by Briansyddall,Apple recommended

    Briansyddall Briansyddall Sep 25, 2016 11:52 AM in response to HeyGuys1981
    Level 6 (8,813 points)
    Apple Watch
    Sep 25, 2016 11:52 AM in response to HeyGuys1981

    Hi

    Go to settings Email accounts delete account that not working then add account back again .

    Cheers

    Brian

  • by HeyGuys1981,

    HeyGuys1981 HeyGuys1981 Sep 25, 2016 11:53 AM in response to Briansyddall
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 11:53 AM in response to Briansyddall

    Thanks Brian