iOS 10 video playback stops working until reboot

1. Make sure your iOS software is up to date. Within the last week, iOS 10.0.2 was released. Use the following article to get help updating: Update the iOS software on your iPhone, iPad, or iPod touch
   
2. If this occurs on Wi-Fi, try restarting the network you're using from the router and/or modem (if possible). If it's a private Wi-Fi network (such as your home network), try removing all devices from the network, then adding just your iPad back.
   
3. Try a different network.
   
4. Reset the network settings on your iPad under Settings > General > Reset > Reset Network Settings. This will not affect any personal data (like your pictures, contacts, Calendar events, etc) but it will remove saved Wi-Fi networks and passwords, any previously used APN or VPN settings, and any paired Bluetooth devices.
   
5. Restore your iPad to factory settings, following the steps here: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod touch to factory settings
   
   After the restore is complete, set the iPad up as a new device (meaning without using the backup you created earlier, at least temporarily). You can sign into iCloud, iTunes and App Store, iMessage, and FaceTime with your Apple ID. Then, test a video.
   
   If the issue is fixed, you can restore your backup per the information here: Restore your iPhone, iPad, or iPod touch from a backup

Hi,

I have contacted apple through the chat on https://getsupport.apple.com They have checked if it is a widespread problem but they do not have it labelled as a widespread problem. They need a minimum amount of people to report the bug in order for it to be considered.

I would recommend that you go there and report it. You can use the video that I linked at the end of the discussion here:

A bug in all versions of iOS 10 (video and audio playing) (See all discussion)

Hopefully they will declare it a widespread problem and thus look into it, since it's obviously a problem with iOS 10

Hi. You need to use the feedback sites, https://www.apple.com/feedback/ipad.html, in order to reach Apple's ears. And unfortunately, this is not a universal problem, however widespread it may appear.

You counted 86 different users on March 2 in the Apple forum but that doesn't nearly represent all the users that are encountering this very annoying problem. Incidentally, almost 2000 people are reporting this problem at this link: iPhone 6 can't play video in ios 10. I have also reported this problem about six months ago, here: Feedback - iPhone - Apple.

I am using iOS 10.2 (14C92) and this video issue has existed since v10.0. Additionally, I know at least seven other Apple users also experiencing this problem.

Since I know that it doesn't affect all videos, it is possible that a specific video type or encoding is the root of this issue and therefore, explains why many others are not reporting this issue.

I have this same issue on my iphone 6. It started around Christmas. It is all videos I have recorded as well as app videos (news sites, etc). The only fix is to restart every time. It happens across ALL wifi locations. We shouldn't have to reset our phones wifi and bluetooth connections to make this basic function work in an update. SO VERY FRUSTRATED!

This is a lot to ask of the consumer to make one of the basic functions of these devices work. It should not take all of these steps to make videos play. Is there a fix being looked into other than asking the consumer to do all the work? Seems like a lot of people having the same issue....

same thing happens on my iPhone 6 10.2, Alarms, Notifications, videos, apple music, recordings wont play. I hate restarting my phone everyday just to make them work again. Calling the attention of APPLE DEVELOPERS to resolve this issue, this is so frustrating

Same issue. My 6s was the best phone i ever had, then I updated to ios10. It is now the worst phone i've ever had. Alarm notifies, but no sound. Videos load, but won't play. voicemails are there, but won't play. Only fix is to restart the **** phone, but even then you don't know how long that will last.

I have that same issue with my iPad Mini 3 and iPad Air 2, even after they've been updated to iOS 10.2.1. To me, this seems like a very contagious bug as it occurs on all iPads and iPhones. Maybe they'll release an update that will fix this bug.

I have the same issue with a new IPAD Air 2 - I am on on my 3rd IPAD in 6 weeks and they continue to stop playing videos in every app and I have to restart. I have contacted apple support and they have referred it to the engineers but I don't hold out much hope. The only thing it could be is a bug in IOS 10.2.1 but they are in no hurry to do anything about it.

I've had the same issues since I got a new iPad Air 2 for xmas, been online for weeks with support and have got nowhere. Just had to send a video of the problem and a diagnostic download to the engineers. Just get the feeling nothing will happen and they are not acknowledging the problem. I only hope iOS 10.3 has a fix. Not impressed with how apple have dealt with this. There is another link in this forum to the same problems with new iPhones and that's now at 8 pages. Go to apple to support to log this problem and maybe they will do something useful. Just talking about it here won't get much done.

I have an iPhone 6s running iOS 10.3.3 and a brand new iPad Pro 10.5 also running iOS 10.3.3 and both have this same issue on my home wifi, work wifi, Starbucks wifi, McDonald's wifi, my mums and Nan wifis, my best friends wifi, 4G and 3G . So, having done all the fixes you suggest on both devices (one of which is only 8 weeks old and has had this issue since I got it home), what actual solution do Apple have please as it's frustrating the life out of me! And with the in car shut out that's rumored for iOS 11....a google phone is looking really appealing right now!!

Many thanks

Bev

Indeed. Here's a larger thread: iPhone 6 can't play video in ios 10

The thing still happens in 10.2.1. I don't think the developers are aware! We need to keep contacting support until they are.

Hi. Please use the feedback link in my post Re: iOS 10 video playback stops working until reboot. Apple isn't listening here.

This is annoying this is a constant issue now. I've tried the above to to no avail.