craiglonie

Q: Hdcp problems on brand new iMac 5k

Hi Im getting an error message on my new iMac

 

 

This Movie cannot be played because its on a display that is not authorised to play protected movies try moving this window to a different display or disconnect any displays that are not HDCP autorised

 

 

The thing Is all my movies are bought from iTunes, this is an out the box iMac with nothing connected its the iMac screen im trying to watch the content on i've tried you tube all formats up to 4 k work fine netflix nothing works at all sd 1080p or 4k

 

Ive looked all over for a result on this and all i get are video converters but that can't be right this is apple stuff it should play on apple computers Ive been on to AppleCare but they think it could be the graphics card does anyone have a fix that isn't third party solution this should work out the box

 

running sierra non a 5k retina iMac

 

 

Thanks in advance for any help

 

 

regards

 

Craig

 

  Chipset Model:

  Type: GPU

  Bus: PCIe

  PCIe Lane Widt

  VRAM (Total): 4096 MB

  Vendor: ATI (0x1002)

  Device ID: 0x6920

  Revision ID: 0x0000

  ROM Revision: 113-C905AA-799

  EFI Driver Version: 01.00.799

  Metal: Supported

  Displays:

iMac:

  Display Type: Retina LCD

  Resolution: 5120 x 2880 Retina

  Retina: Yes

  Pixel Depth: 30-Bit Color (ARGB2101010)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: Yes

  Built-In: Yes

Posted on Sep 25, 2016 1:28 AM

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