essy320
Level 1 (10 points)
iTunes

Q: tag heuer connect

Since I have an iPhone 7 I cannot pair my TAG Heuer Connect to my iPhone.

Google gave 2 updates without any success. As it is still possible to pair the TAG Heuer

with an iPhone 6 and iOS 10.02 The problem must be on Apple's side, but

after a week of disconnecting there is no response or solution.

It is a realy a bad and ignorant behaviour.

I am thinking on giving back the iPhone and a change to an Adroid phone.

iPhone 7, iOS 10

Posted on Sep 25, 2016 4:12 AM

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essy320

Q: tag heuer connect

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  • Helpful answers

  • by Lindsay_B.,

    Lindsay_B. Lindsay_B. Sep 26, 2016 11:43 AM in response to essy320
    Community Specialists
    Sep 26, 2016 11:43 AM in response to essy320
    Hi, essy320!


    Thank you for using the Apple Support Communities. From your post, I understand that you are having difficulty pairing your TAG Heuer Connected smartwatch with your new iPhone 7. I know how important it is to have access to all your devices, and would be happy to help!

    First, if you still have the iPhone 6, make sure Bluetooth is disabled on it before attempting to pair your smartwatch with the new iPhone 7. While you can pair your Bluetooth accessories with more than one iPhone, you can only connect to one at a time. You can turn Bluetooth off on the iPhone 6 by swiping up from the center of your screen to access the Control Center, then tapping the Bluetooth icon. You may also want to double check with the manufacturer to confirm your smartwatch is compatible with the iPhone 7.

    Then, go through the steps in the following article. Make sure your smartwatch has been placed into pairing/discoverable mode as outline. You may need to check your smartwatch's user manual or reach out to the manufacturer directly to get instructions on how.

    Set up and use third-party Bluetooth accessories

    If you continue to have trouble pairing after going through the above article, try the steps in the one below.

    Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch


    Cheers!

  • by KiltedTim,

    KiltedTim KiltedTim Sep 26, 2016 11:48 AM in response to essy320
    Level 9 (55,804 points)
    Mac OS X
    Sep 26, 2016 11:48 AM in response to essy320

    There are known issues with the TAG Heuer smart watches and iOS. It is not an issue with the phone. Google and TAG are working on a solution.

  • by Perezboidanich ,

    Perezboidanich Perezboidanich Sep 27, 2016 6:22 AM in response to KiltedTim
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 6:22 AM in response to KiltedTim

    in the service of Tag Heuer know nothing about this problem. I contacted them by Facebook.

    How do you know this problem? and how do you know they are working to fix it?

  • by Tiago CM,

    Tiago CM Tiago CM Sep 27, 2016 9:45 AM in response to Perezboidanich
    Level 1 (4 points)
    Sep 27, 2016 9:45 AM in response to Perezboidanich

    I was simply redirect to this thread by TAG Heuer support: https://productforums.google.com/forum/#!msg/android-wear/QERkyPqJJQk/z9MWLG5kAA AJ

     

    But to me the problem isn't specific to iPhone 7, since I unpaired it from my iPhone 6, I can't pair it anymore. Also tried to use and iPad on 9.3.5, but it's still the same outcome, when I first start Android Wear I can see "TAG Heuer 0157" and select it, the watch says "In the app, type this watch code....", but nothing happens afterwards, eventually the app times-out and says it can't connect.

     

    No issue to connect other Bluetooth devices such as headphones, car, heart rate monitor, so the problem must be with TAG.

  • by Perezboidanich ,

    Perezboidanich Perezboidanich Sep 27, 2016 3:56 PM in response to Tiago CM
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 3:56 PM in response to Tiago CM

    I paired a phone with Android one of my children and the clock hit perfect. I guess it must be an issue of IOS 10