Q: Apple Watch - Exercise Ring Not Updating
Hi there. Just today, I've been having issues with my Apple Watch Sport (Series 1) running watchOS3 which concerned the Workout and Activity App.
Today, I went for an Outdoor Cycle which I tracked on my Apple Watch (I brought my iPhone with me). I finished the workout and saved it. In total, I had exercised for 53 minutes, however, it did not count towards my Activity.
In Activity, it is telling me I've only done 26/30 minutes of exercise, even though at the bottom it says "Outdoor Cycle - 8.67km".
I called Apple Support, but they just told me to unpair and re-pair my watch, which didn't help. I was told they were "upgrading their tools" and therefore couldn't diagnose my problem, so they told me to call back tomorrow.
Why I'm posting here today is just to find out if anyone else has experienced this, and if you know how to fix it. All help is appreciated.
Thanks!
Apple Watch, watchOS 3
Posted on Sep 25, 2016 4:35 AM
Powerzap wrote:
So you are saying that just because I did 53 minutes of cycling in the Workout app, doesn't necessarily mean I've actually done 53 minutes of active, total exercise (counting to the Activity App)?
Correct - the intensity level needs to be at or above the minimum required level for the full duration of any given minute of the workout in order for Exercise credit to be awarded for that specific minute.
Posted on Sep 25, 2016 5:21 AM