Q: Payment method declined

Every time I try to pay my Apple Music subscription i get a message that says "your payment method was declined. Please enter another payment method." I'm using the same (visa debit) card as always and I have money in my account so I don't know what the problem is? My address and details are correct. I've seen many people with the same problem but no definitive answer for why it's happening

iPhone 6, iOS 9.3.5

Posted on Sep 25, 2016 5:15 AM

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Q: Payment method declined

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by brenden dv,

brenden dv Sep 26, 2016 2:53 PM in response to KXCVII
Community Specialists

Sep 26, 2016 2:53 PM in response to KXCVII

Hi KXCVII,

Thanks for your question. If you continue to get an error message regarding your payment method, I would suggest removing the card completely from your iTunes Store account, and then adding it again. Be sure the address matches what is on your bank statement. If the issue persists after doing this, and you don't have another form of payment you can use, click on the link below to contact the iTunes Store Support team.

Change or remove your Apple ID payment information

Pay an unpaid balance in the iTunes Store

iTunes Support
Use this form for assistance with account and billing, code redemption, or purchase questions.

Take care.
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Q: Payment method declined

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by brenden dv,

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