i need help downloading the software being i am unable to finish the download. i also get a error message with it and wont remove the old softwares so i can even reinstall it. please help
hp laptop-OTHER, iOS 10, windows 10
What software are you talking about?
iTunes for Windows?
yes and sorry I probably should of been more clear
Try repairing Apple Software Update from the programs & features control panel, and then try to update iTunes again.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
I tried some of those steps still nothing and I get a message that it get remove the older version of the software. it wont even uninstall everything
Apple Software Update can be tenacious. If it won't uninstall from the control panel try repairing it instead and then try again. If it still won't uninstall try the Microsoft Program Install and Uninstall utility. For any of the other components you can, if needed, move on to the named folder removals, reboot, and those components should then reinstall properly.
tt2
i need help downloading the software being i am unable to finish the download. i also get a error message with it and wont remove the old softwares so i can even reinstall it please help
