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iOS 10 exchange calendar sync issue

iOS 10 has introduced a bug that causes a problem with Exchange calendar sync. I am using an iPhone 5S and an iPad Air, with iOS 10.0.2 on both. My employer provides a shared calendar using Office 365 Exchange. I use Outlook 2013 on a Windows 7 laptop. Ever since I upgraded my iPhone & iPad to iOS 10 I've encountered a problem with syncing my calendar. Specifically, when I delete a single instance of a recurring event from my iPhone or iPad, the change does not sync to the server and is not reflected on my other devices. There is no problem if I do the deletion from Outlook on my laptop. I use recurring all-day reminders as "to-do's" so not being able to delete them from the device is a problem for me.


Based on something I saw in another form I tried disabling the "Events Found in Apps" button in Settings on my iPhone and iPad, and then disabling and re-enabling the Exchange calendar sync. This didn't resolve the problem.


Is there a fix or a workaround for this issue? If not, does anyone know how I can report this to Apple on the off chance they might care enough to fix the problem?

iPhone 5s, iOS 10

Posted on Sep 25, 2016 10:17 AM

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Posted on Jan 9, 2017 8:11 AM

I have had this issue for 10-12 months. Specifically, calendar events added to the ios calendar do not always make their way to exhchange (and then to Outlook on my PC), but calendar events added to my Outlook calendar on my PC always make it to the ios calendar. Using the Outlook ios app instead of the native ios calendar is a workaround, but I want to use the native ios calendar. Near as I can figure, it is simply that apple does not play nice with Microsoft Active Sync, but what I find astonishing is that Apple refuses to acknowledge this as an issue and refuses to address correct it. ****, they have yet to reply to this thread. I'm seriously thinking of ditching my iphone7 and switching to Android as I cannot run the rise of the calendar events that I put in on my iphone not making it to my Outlook calendar (which is my main calendar). Has anyone discovered a solution? Thanks.

56 replies

Apr 21, 2017 1:21 PM in response to gizzmogeek

I did a quick follow up test. On corporate wifi I created six different calendar events, four (not in sequence) went through, two did not. The third and sixth never show up in Exchange. Turned wifi off and did the test again and for once all six showed up. On LTE I then went and DELETED all of them on my iPhone. I got four out of six to delete. Each day has two wonky ones left over. So still screwed up. No difference between LTE and WIFI. Just darn inconsistent.


Has anyone found a better calendar to use instead that works with Exchange on the iPhone? I have not found a good alternative. This one is becoming unusable with it being incorrect 90% of the time. I never know if I can trust it.

Apr 21, 2017 1:30 PM in response to gizzmogeek

There is a work around you can try that has enabled me to make ones that don't work show up (and you could annoyingly just do this for all of them as you enter them until it's fixed)-- after creating the item, go in and edit the time to something else. Save it. Then go back in and edit it back to the correct time. This has always worked for me when I noticed one not on exchange. Note: It has to be the time that you change. I've tried just adding a character to the title and it doesn't work.

Apr 21, 2017 1:53 PM in response to gizzmogeek

Without the external connection nothing will sync at all after the initial download of adding the account for me. It won't even add the account over Verizon for me. So it may be to related, but different issues. It is very strange since everything syncs except the calendar over Verizon. I do have a question of them blacklisting anything on the specific phone number in to our Verizon rep. Then again, it could be a problem with the iPhones that Verizon is peddling too. If I can't get this solved I will most likely just port the phone number over to another provider and see if that solves the problem permanently.

Sep 11, 2017 4:15 PM in response to bcmyers2112

I confirm I have the same problem where deleting a single instance of a recurring event from my iPhone does not sync to the Office 365 server.


But also, often when I created events in my Calendar on my iPhone these events do not sync to Office365. It does not do this for all events, but I have noticed that if the event I'm booking overlaps with another event in the calendar, then 90% of the time the new event I created on my phone will not sync to Office 365. If I create a calendar event that does not overlap with any other event, then it syncs to Office 365 fine.

Nov 8, 2017 10:03 AM in response to LAegis

Thank you LAegis, This calendar syncing issue has been the worst issue. This issue that occurs over and over again and I support a very high profile client Missing an appointment or a meeting set up on his outlook calendar set up by his assistant (who uses outlook for EVERYTHING) is a total disaster. After attempting everything i read on the net, only this fixed Calendar syncing issue. Not sure how long it will stay updated so keeping my fingers crossed since Apple doesn't seem to care to provide a permanent fix to this.

Sep 27, 2016 9:08 AM in response to bcmyers2112

I am having the exact same issue. Items on my exchange calendar are disappearing on my iPhone which is a major issue since I use my phone as my main calendar reminder to be in the right place at the right time. It's a serious problem for me. I tried removing and adding the calendar back in, turning my phone off and on, nothing is working. Now I have even less appointments showing, it's like it deleted them all. I'm exceedingly frustrated.

Sep 27, 2016 9:28 AM in response to bcmyers2112

UPDATE: I may have jumped the gun by assuming this was a problem introduced in iOS 10. It may have been a problem before I upgraded my iPhone & iPad and I only just realized it because I was traveling recently and relying on my mobile devices to update my calendar.


For me it's only the recurring appointments that are an issue: I can add, edit, and delete non-recurring appointments with no problem. When I try to delete just once instance of a recurring calendar entry, however, the entry isn't deleted on the server, and in Outlook the entry is changed to a "meeting invitation" and the "to" line is left blank.


I create all-day, recurring reminders (weekly and monthly, with no end date) to prompt me about actions I need to take on specific days.


The only workaround I have found is to download the Outlook iOS app and use that, as it syncs directly with Exchange rather than syncing through the native iOS calendar. But this is not an ideal solution as I have an app from my gym that allows me to automatically create calendar entries for classes I scheduled, but it requires that I use the native iOS calendar.

Oct 6, 2016 10:15 PM in response to bcmyers2112

Yeah I'm finding that new events in my iPhone 6 Calendar app don't sync back to the Exchange 2010 server, and new events posted using Outlook 2016 don't show up in my iPhone.


I would like to avoid switching to Outlook app for iOS but I will if that's the only workaround (at least for now).


Or maybe this is an incentive to get people to try out the Microsoft-written Outlook iOS app!


Anthony Maw, Vancouver, Canada

Oct 10, 2016 11:30 PM in response to bcmyers2112

Same problem here. I can add new meetings in all calendars on my mac and iPhone and they are synced with exchange. But when deleting a meeting with an invitation on my mac it is not synced to my iPhone. The meeting is still there. Other meetings are no problem when deleting. So the problem is when someone is invited and afterwards the meeting is deleted.

iOS 10 exchange calendar sync issue

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