Jim Constant

Q: Tried everything, still can't unlock Macbook Pro with Apple Watch

My Macbook Pro, iPhone, and series 2 Watch all meet the Continuity requirements listed here: https://support.apple.com/en-us/HT204689#autounlock

 

  • Mid 2014 Macbook Pro running macOS Sierra
  • iPhone 6S running iOS 10
  • Apple Watch, series 2 running watchOS 3.0

 

And:

  • 2-factor (not 2-step) authentication is On
  • Bluetooth and Wi-Fi on all devices is On
  • Macbook Pro, iPhone, and Watch are all signed into the same Apple ID
  • My watch is set up with a passcode
  • On my Macbook Pro, I have "Allow your Apple Watch to unlock your Mac” selected in Security & Privacy preferences
  • I've rebooted everything, many times

 

And still, when I select my account on the login window, it still prompts me for a password. There was one time where I briefly saw a message saying, "Unlocking your Mac with Apple Watch.." but it disappeared quickly and went to the prompt.

 

So I'm out of ideas. Is there anything else that can be tried?

Watch Series 2(SS) 42MM (2nd gen), watchOS 3

Posted on Sep 25, 2016 10:04 AM

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Q: Tried everything, still can't unlock Macbook Pro with Apple Watch

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  • by dgturc83,

    dgturc83 dgturc83 Sep 25, 2016 5:37 PM in response to Jim Constant
    Level 1 (16 points)
    Sep 25, 2016 5:37 PM in response to Jim Constant

    Do you have any Bluetooth devices connected to you Mac? I was having the same issues with the unlock feature, then I noticed the Bluetooth symbol in the menu bar was showing it was paired (three dots through the center of the symbol) even though I had nothing paired with my laptop. I opened Bluetooth preferences and deleted the two devices listed there that had been previously connected, but were not currently connected. After deleting these items, the Bluetooth symbol returned to its normal unpaired look, and the unlock feature started working 100%.

     

    I then tried experimenting a little. First, I paired my Bose speaker. 100% failure, required my password every time. Next, I unpaired the speaker and paired an Apple Magic mouse. This resulted in about a 50% failure rate but always worked when I clicked cancel then tried logging back in. I have not tried any other devices or multiple like a mouse and keyboard.

  • by Jim Constant,

    Jim Constant Jim Constant Sep 25, 2016 8:09 PM in response to dgturc83
    Level 1 (121 points)
    Apple Watch
    Sep 25, 2016 8:09 PM in response to dgturc83

    When I read your reply I thought for sure it was going to solve the problem. Unfortunately, it didn't make a difference. After disconnecting from all Bluetooth devices I rebooted everything and still, nothing. So I then logged out of iCloud on my Mac, the logged back in. Now, when I click the checkbox to "Allow your Apple Watch to unlock your Mac", it looks for my watch and then says, "Your Mac was unable to communicate with your Apple Watch. Make sure your Apple Watch is unlocked, on your wrist, and powered on."

     

    I really appreciate your reply and even though it didn't work, I think you're onto something and it must have something to do with Bluetooth.

  • by dgturc83,

    dgturc83 dgturc83 Sep 25, 2016 9:00 PM in response to Jim Constant
    Level 1 (16 points)
    Sep 25, 2016 9:00 PM in response to Jim Constant

    Have you tried restarting signing in and out of iCloud on you iPhone? About a week ago my Mac stopped unlocking from my watch. After rebooting the watch and Mac and signing in and out of iCloud on both devices with no success, I tried restarting my phone and everything starting working again. Could of been an isolated incident though, where something was hung up on my phone which caused issues with the watch.

     

    This seems like a very fragile feature, probably due to the need for high security and the difficulty of calculating time of flight at such a short distance. The fact that other bluetooth devices can cause problems with this is troubling considering how much Apple pushes BT hardware. I think this feature should of kept its Beta label like Siri did when introduced on the iPhone 4S.

  • by Jim Constant,

    Jim Constant Jim Constant Sep 27, 2016 6:56 AM in response to dgturc83
    Level 1 (121 points)
    Apple Watch
    Sep 27, 2016 6:56 AM in response to dgturc83

    Well, no joy. Signed out and back in of iCloud on both and still the same thing.

     

    I'm surprised that a highlighted feature like this would give me so much trouble. I suspect Bluetooth's flakiness has a lot to do with it too (not that Apple is off the hook).

  • by Alex Johnson2,

    Alex Johnson2 Alex Johnson2 Sep 27, 2016 10:18 AM in response to Jim Constant
    Level 1 (128 points)
    Apple Watch
    Sep 27, 2016 10:18 AM in response to Jim Constant

    Try also disabling 2FA - in Apple ID. Give it a few minutes. Then re-enable 2FA. It changed - I had early-adopted it and was used to the four-digit; the new one presents a dialog box with a map, and it's six digits. Once I had that set up, I enabled unlocking again, and now it works, more than 95% of the time. It is the one thing I was really waiting for as I was a perfectly satisfied watchOS 2 user, and it's great. I wish it worked on all my devices - and in generation 5 or whatever I presume it will.

     

    This did have the effect of freaking out my iMac which can't run Sierra and which told me that iCloud login was no longer allowed. Apple giveth and Apple taketh away...

  • by Jim Constant,

    Jim Constant Jim Constant Sep 28, 2016 5:53 AM in response to Jim Constant
    Level 1 (121 points)
    Apple Watch
    Sep 28, 2016 5:53 AM in response to Jim Constant

    Guess what. Last night I closed my Macbook (didn't turn it off), stuck it in my bag and when I got to work this morning and opened it up, Apple Watch logged me in. No fuss, no fanfare, it just did it.

     

    I did nothing after my last attempt of signing out of iCloud on my iPhone and then signing back in. Actually, the only thing I did do was pair some Bluetooth headphone with my Mac but that obviously has nothing to do with it.

     

    I don't know if it will work a second time. For now I'm just going to enjoy the fact that it worked once and then I'll cross my fingers later and try it again.