gabriel91g

Q: [BUG] No notifications during Facetime calls

Hi everyone,

I'm having some issues since I upgrade my iPhone to iOS 10.

 

Since then, every time I'm on call on Facetime, Messenger or WhatsApp (CallKit problem?) and I lock the screen, my phone buzzes, turns on the light but no notification is showed on the lock screen.

 

The only way I can see them is by unlocking the phone and scrolling down to get the notification center.

 

Is it normal or is it a bug?

 

Thank you!

-gabriel

iPhone 6s, iOS 10, null

Posted on Sep 25, 2016 10:31 AM

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Q: [BUG] No notifications during Facetime calls

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  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 26, 2016 2:51 PM in response to gabriel91g
    Community Specialists
    Sep 26, 2016 2:51 PM in response to gabriel91g

    Hi gabriel91g,

     

    Thanks for posting in the Apple Support Community! I understand you're having trouble receiving some notifications on your iPhone. I certainly wouldn't want to miss any information as it came in so I can understand wanting to make sure your notifications are working.  I'm happy to help. 

     

    The first thing I recommend to try is restarting your iPhone.

    Restart your iPhone, iPad, or iPod touch


    Once you restart, you can also take a look at the notification settings and make sure that the notifications are set up the way you'd like them to be. 

    Use Notifications on your iPhone, iPad, and iPod touch
     

    After checking out the notification settings, take a look at Settings > Touch ID & Passcode  > Allow Access When Locked. Make sure that 'Turn on Notification View' is toggled on.
     

    Take care.

  • by tylerfromcamp hill,

    tylerfromcamp hill tylerfromcamp hill Sep 27, 2016 8:57 AM in response to gabriel91g
    Level 1 (8 points)
    Apple Music
    Sep 27, 2016 8:57 AM in response to gabriel91g

    I have this exact same problem. I followed the steps recommended above (restarted phone, made sure notification settings were correct in messaging and in Touch ID & Passcode), but that does not work.

     

    I've also tried resetting my settings and restoring from a backup, and that also does not work.

  • by tylerfromcamp hill,

    tylerfromcamp hill tylerfromcamp hill Sep 27, 2016 9:03 AM in response to sarah_s1
    Level 1 (8 points)
    Apple Music
    Sep 27, 2016 9:03 AM in response to sarah_s1

    Unfortunately, none of your recommendations worked. Do you have any other ideas?