Q: Password problems - two accounts sharing iTunes
Hi there, I'd be really grateful for any advice on resolving a longstanding problem.
My girlfriend and I each have an iPhone and iPad and we have our own iTunes accounts, but we both sync to iTunes on my desktop PC. This works fine for sharing music, etc., but we encounter problems with passwords when trying to download apps that the other already has. For example, at the moment, my girlfriend wants to download Whatsapp, which I already have. When trying, her iPhone prompts her for MY password - but when entered it is not accepted.
Any help in resolving this would be wonderful! It's not always an issue, some apps download fine, but there are several apps we'd both like to have that we can't!! I've just tried Family Sharing but it didn't make any difference.
Not sure it makes any odds, but I'm on an iPhone 6 (IOS 9.3.4) and iPad Air (9.3.2), she is on a (very soon-to-be upgraded) iPhone 4 (7.0.6) and iPad 2 (10.0.2).
Thanks,
Steve
Posted on Sep 25, 2016 1:12 PM
stephenfromuxbridge wrote:
Thanks for the info, I didn't know that about iTunes Store, but that's not the whole solution - she has been trying to download WhatsApp for a few weeks since before she left the UK but coming up against this problem where her phone asks for my password. As I mentioned, this is a common problem for us when downloading apps.
Stephen,
When she is back in the country, she can look on her phone at Settings > iTunes & App Store. It is probably showing your Apple ID. Click on it and Sign Out. Then sign back in with her account.
Posted on Sep 27, 2016 6:45 AM