Chipsterman

Q: epson scan issue

OS X 10.11.6;   Epson Scan 40.2.0 on Perfection V500 Photo

 

Upon clicking on "scan" the system waits until I move the mouse or trackpad ever so slightly to apparently wake it up.

 

What's up with that?

 

Thanks,

 

Chip

iMac 27, Mac OS X (10.6.6), Epson 3800

Posted on Sep 25, 2016 1:18 PM

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Q: epson scan issue

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  • by jeremy_v,

    jeremy_v jeremy_v Sep 26, 2016 3:32 PM in response to Chipsterman
    Community Specialists
    Sep 26, 2016 3:32 PM in response to Chipsterman
    Hi there, Chipsterman!

    Thanks for using the Apple Support Communities. Based on your post, I'm understanding that you have to move the cursor on your Mac before your scanner will wake up and run the scan you requested. I know it's important that things work efficiently with a scanner, and would be happy to help!


    I recommend that you review and follow any troubleshooting steps found in the following article, which addresses both printers and scanners.

    Resolve printer issues on your Mac


    Cheers!