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Sep 26, 2016 1:14 AM in response to CraftingLegendby lllaass,Try connecting the iPod to her computer and then restore via iTunes.
Place the iOS device in Recovery Mode
https://support.apple.com/en-us/HT201263
if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/
For how to restore:
iTunes: Restoring iOS software