mohakha3

Q: call blocking feature not working on iOS 10, iPhone 5c

Hello,

 

Recently I noticed that call blocking feature is not working after upgrading my iPhone 5c to iOS 10.0.1. Problem is seen even on 10.0.2. My another handset iPhone 6s plus works fine.

 

 

I go into messages >> more info on sender >> Block this caller. After selecting this and blocking, still the phone says "Block this caller".

 

I cross verified this in my "Call Blocking and identification" and the number doesn't show up in the block list.

 

Anyone else facing the same issue on iPhone 5c or older models?

 

Thanks

iPhone 5c, iOS 10

Posted on Sep 25, 2016 3:25 PM

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Q: call blocking feature not working on iOS 10, iPhone 5c

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Sep 26, 2016 5:15 PM in response to mohakha3
    Community Specialists
    Sep 26, 2016 5:15 PM in response to mohakha3
    Hi mohakha3,

    I see from your post that you're not able to block callers on your iPhone correctly. This certainly doesn't sound like expected behavior, and I'd like to assist.

    Before you begin troubleshooting this, I'd recommend that you create a back up of your iPhone: 

    How to back up your iPhone, iPad, and iPod touch - Apple Support

    If you haven't already, please restart your iPhone and test to see if the issue persists. If you still notice this problem after restarting, I'd recommend that you Reset All Settings as a next step. This will reset all of your device’s settings such as Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and more. To do this, navigate to Settings > General > Reset All Settings.

    If this step does not correct the issue and you'd like to restore your settings, you can use this guide to restore from your back up:

    Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

    Cheers!

  • by mohakha3,

    mohakha3 mohakha3 Sep 26, 2016 5:34 PM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 5:34 PM in response to brenden dv

    Hello brenden tv,

     

    Thanks for your response. I did reset the settings, but that hardly changed anything. I can try backup/restore but that's quite disruptive. I'll let you know once done.

     

    Thanks again for your help!

     

    Regards,

    Imran

  • by mohakha3,

    mohakha3 mohakha3 Sep 27, 2016 1:28 PM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 1:28 PM in response to brenden dv

    Hello brenden tv,

     

    I tried restoring as the last resort. Call block feature is still broken on iPhone 5c.

     

    Any other ideas or suggestions? Thanks!

     

    Regards,

    Imran