Mac freezing and then restarting after update to Sierra 10.12

Question

Level 1

10 points

Mac freezing and then restarting after update to Sierra 10.12

Hi All,

Have an interesting problem with my mac after upgrading to 10.12 - at what seems to be random times, the mac freezes for a few seconds and then restarts. It has never happened before the upgrade.

The Console does not really help - these are the last lines before the crash

Sep 26 09:02:46 Shanes-iMac syslogd[50]: ASL Sender Statistics

Sep 26 09:02:46 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7f80c0e20dc0, 3, 0)

Sep 26 09:02:46 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 26 09:02:46 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7f80c0d4e240, 3, 0)

Sep 26 09:02:46 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7f80c0c2fa10, 3, 0)

Sep 26 09:04:16 localhost bootlog[0]: BOOT_TIME 1474844656 0

While writing this, another crash occured, below are the console output:

Sep 26 09:11:48 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd37053ba90, 3, 0)

Sep 26 09:11:48 Shanes-iMac logd[66]: _volume_contains_cached_data(is /private/var/db/diagnostics/ in /) - YES

Sep 26 09:11:48 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 26 09:11:48 Shanes-iMac logd[66]: 53414928 bytes of purgeable space from log files

Sep 26 09:11:48 Shanes-iMac logd[66]: _purge_uuidtext only runs at urgency 0 (3)

Sep 26 09:11:48 Shanes-iMac logd[66]: 0 bytes of purgeable space from uuidtext files

Sep 26 09:11:49 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 26 09:11:56 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd37053b4f0, 3, 0)

Sep 26 09:11:56 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd370432250, 3, 0)

Sep 26 09:11:56 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd37053c880, 3, 0)

Sep 26 09:11:56 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd37074c630, 3, 0)

Sep 26 09:11:56 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd37063afd0, 3, 0)

Sep 26 09:11:56 Shanes-iMac logd[66]: _handle_cache_delete_with_urgency(0x7fd370757460, 3, 0)

Sep 26 09:13:20 Shanes-iMac EtreCheck[526]: BUG in libdispatch client: kevent[EVFILT_MACHPORT] monitored resource vanished before the source cancel handler was invoked

Sep 26 09:14:28 localhost bootlog[0]: BOOT_TIME 1474845268 0

And another crash...

Sep 26 09:16:21 --- last message repeated 3 times ---

Sep 26 09:16:30 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.photoanalysisd[312]): Service exited due to signal: Killed: 9 sent by Activity Monitor[298]

Sep 26 09:16:30 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 26 09:16:31 --- last message repeated 1 time ---

Sep 26 09:16:31 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imtranscoding.IMTranscoderAgent): Unknown key for integer: _DirtyJetsamPriority

Sep 26 09:16:31 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imtranscoding.IMTranscoderAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 26 09:16:31 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.imdmessageservices.IMDMessageServicesAgent): Unknown key for integer: _DirtyJetsamMemoryLimit

Sep 26 09:16:31 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.locationmenu): Service only ran for 9 seconds. Pushing respawn out by 1 seconds.

Sep 26 09:16:37 Shanes-iMac com.apple.xpc.launchd[1] (com.apple.quicklook[475]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

Have tried zapping the PRAM and a cleanup but have the same problem.

Below is the EtreCheck report

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-26 09:34:27

Download EtreCheck from https://etrecheck.com

Runtime 2:26

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:ⓘ

iMac (27-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,3

1 3.2 GHz Intel Core i3 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 2560 x 1440

System Software:ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

Disk Information:ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Hard Drive (disk0s2) / : 999.35 GB (508.50 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS09 ()

USB Information:ⓘ

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Configuration files:ⓘ

/etc/sudoers, File size 2299 but expected 1563

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26997) - SDK 10.4 - 2016-09-23) [Support]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26997) - SDK 10.4 - 2016-04-01) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26997) - SDK 10.5 - 2016-04-01) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26997) - SDK 10.4 - 2016-04-01) [Support]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 168 Apple tasks

[running] 95 Apple tasks

System Launch Daemons:ⓘ

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

[not loaded] 40 Apple tasks

[loaded] 164 Apple tasks

[running] 99 Apple tasks

Launch Agents:ⓘ

[loaded] com.intego.backupassistant.agent.plist (2014-07-31) [Support]

Launch Daemons:ⓘ

[running] com.intego.BackupAssistant.daemon.plist (2014-07-31) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-06-26) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

[running] com.seagate.TBDecorator.plist (2013-10-12) [Support]

User Launch Agents:ⓘ

[loaded] com.bittorrent.uTorrent.plist (2016-06-07)

[loaded] com.google.keystone.agent.plist (2016-09-23) [Support]

[loaded] com.leadertech.PowerRegister.SEA1.36ed4e05263a1f6a74f9be5f1de823dc.plist (2016-09-21) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:ⓘ

QuickTime Plugin: 7.7.3 (2016-09-14)

3rd Party Preference Panes:ⓘ

Paragon NTFS for Mac ® OS X (2016-06-07) [Support]

Seagate Dashboard for Mac OSX (2016-06-07) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

146% photoanalysisd

6% WindowServer

3% Console

3% coreaudiod

2% fontd

Top Processes by Memory:ⓘ

621 MB kernel_task

590 MB Google Chrome Helper(5)

262 MB mdworker(17)

262 MB Console

164 MB Google Chrome

Virtual Memory Information:ⓘ

2.13 GB Free RAM

5.87 GB Used RAM (3.57 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Sep 26, 2016, 09:23:50 AM Self test - passed

Would appreciate any ideas.

VIN, iMac (27-inch Mid 2010), iOS 10, null

Posted on Sep 25, 2016 4:25 PM

Reply

Answer 1

Kappy

Level 10

361,741 points

Sep 25, 2016 4:35 PM in response to shanenkatie

In the future please don't post entries from the Console or other informational programs unless someone asks for them. The ones you choose to post may not provide any useful information.

Fix Non-Working Sierra Installation

Try each of these in order. Test to see if the computer is working properly:

Reset the PRAM
Reset the System Management Controller (SMC)
Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
Repair the disk by booting the from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volumeentry from the the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and returnto the Utility Menu. Restart the computer from the Apple Menu.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.

Reply

Answer 2

shanenkatie Author

Level 1

10 points

Sep 25, 2016 5:05 PM in response to Kappy

Thanks Kappy for the very UNHELPFUL response.

I included the log files to provide additional information and to avoid someone asking for them and me having to go and dig them up.

With your response I am no wiser as to what is causing this issue.

Reply

Answer 3

Sep 25, 2016 5:08 PM in response to shanenkatie

If you have an external drive or enough room (approx 30GB) on your internal drive you can create a partition and do a clean install of Sierra. You can run basics without bringing over any files to see if you see the same behavior in a clean environment.

Reply