dwctv
Level 1 (4 points)
Desktops

Q: Computer keeps rebooting at startup

This Summer my Mac (3.1) behaves very strange;

When I start in the morning, it reboots (by itself) 2,3 sometimes 4 x every morning I start.

The interval varies, between maybe 30 sec and 10-30 min max.

After that, it runs all day - till night without a hitch.

I have to admit, we still have summer with high humidity.

And the problem started this summer.

When I boot up, I let it settle for a while, but still it reboots.

I wonder, what could cause the rebooting?

My guess is hardware....?

I have connected 4 Drobo drives, but I don't think, they could be the problem.

Mac Pro, OS X Mavericks (10.9.5), 14 GB RAM, 4 TB HDD, 3 Drobos

Posted on Sep 25, 2016 7:03 PM

by dwctv,Solvedanswer
dwctv dwctv
Level 1 (4 points)
Desktops
A:

Thank you for your suggestion.

The only problem is, I use the Mac only to work with my Drobos.

If the drobos are not connected I would not need the Mac, because my main computer is a PC.

But I will talk to the Drobo and also the CalDigit will see what the suggest.

Posted on Sep 28, 2016 2:21 AM

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dwctv

Q: Computer keeps rebooting at startup

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Sep 26, 2016 12:55 AM in response to dwctv
    Level 10 (190,876 points)
    Apple Watch
    Sep 26, 2016 12:55 AM in response to dwctv
    •   Note the time of the next unintended reboot. After rebooting open the Console app in Finder>Applications>Utilities and look for log entries at the time of the reboot. Post suspicious ones here.

    Look before the log entry that starts with BOOT_TIME since that is the first line of a bootup

  • by dwctv,

    dwctv dwctv Sep 26, 2016 10:15 PM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 26, 2016 10:15 PM in response to lllaass

    Thank you for offering me to help me.

    Shall I upload the whole list? Its quite long.

    I can in it see any errors in it

  • by dwctv,

    dwctv dwctv Sep 26, 2016 10:25 PM in response to dwctv
    Level 1 (4 points)
    Desktops
    Sep 26, 2016 10:25 PM in response to dwctv

    Sorry, I misunderstood.... just the lines before the BOOT_TIME.... to see what triggered the reboot.

    Ok, how many lines above?

  • by dwctv,

    dwctv dwctv Sep 26, 2016 10:52 PM in response to dwctv
    Level 1 (4 points)
    Desktops
    Sep 26, 2016 10:52 PM in response to dwctv

    I hope this is not too long:

    9/27/16 1:34:11.000 PM kernel[0]: Update bInterfaceSubClass B 0x50

    9/27/16 1:34:11.000 PM kernel[0]: [6][30][f][0][0][0]

    9/27/16 1:34:11.000 PM kernel[0]: USBMSC Identifier (non-unique): A400010053DC 0x152d 0x539 0x100, 2

    9/27/16 1:34:12.904 PM com.apple.kextd[12]: kext com.CalDigit.iokit.CalDigitFastIO  206019000 is in exception list, allowing to load

    9/27/16 1:34:13.000 PM kernel[0]: USBF:    658.420    Endpoint 0x81 of the USB device "USB to ATA/ATAPI Bridge" at location 0x81100000:  converting Bulk MPS from 1024 to 512 (USB 2.0 Spec section 5.8.3)

    9/27/16 1:34:13.000 PM kernel[0]: USBF:    658.422    Endpoint 0x2 of the USB device "USB to ATA/ATAPI Bridge" at location 0x81100000: converting Bulk MPS from 1024 to 512 (USB 2.0 Spec section 5.8.3)

    9/27/16 1:34:13.135 PM com.apple.kextd[12]: kext org.dungeon.driver.SATSMARTDriver  8009000 is in exception list, allowing to load

    9/27/16 1:34:13.000 PM kernel[0]: SATSMARTDriver v0.8: disk serial 'JA40001005J3DC', revision 'JA0OA560', model 'HGST HTS541010A9E680'

    9/27/16 1:34:14.000 PM kernel[0]: hfs: mounted DISK NO 6 on device disk7s2

    9/27/16 1:34:45.045 PM Finder[191]: copyPrimaryAirPortInterface::ACInterfaceDeviceNameCopy returned NULL

    9/27/16 1:35:50.000 PM bootlog[0]: BOOT_TIME 1474950950 0

    9/27/16 1:35:52.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.appstore" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    9/27/16 1:35:52.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

    Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

    9/27/16 1:35:52.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.authd" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    ———————————————————————————————————————

    9/27/16 1:36:29.290 PM fseventsd[72]: log dir: /Volumes/Drobo 5 D/.fseventsd getting new uuid: 8053B8F6-8C0D-4015-B6A7-DFBCC9BE8DA4

    9/27/16 1:36:29.295 PM fseventsd[72]: event logs in /Volumes/DISK NO 6/.fseventsd out of sync with volume.  destroying old logs. (78897 20 78994)

    9/27/16 1:36:29.592 PM fseventsd[72]: log dir: /Volumes/DISK NO 6/.fseventsd getting new uuid: C53E2C45-388C-459F-A7EB-186F35D2CA29

    9/27/16 1:36:29.645 PM parentalcontrolsd[422]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

    9/27/16 1:36:32.744 PM root[424]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds

    9/27/16 1:36:33.133 PM root[427]: Unable to resolve hostname(s)

    9/27/16 1:36:33.169 PM ntpd[77]: proto: precision = 1.000 usec

    9/27/16 1:36:55.865 PM com.apple.SecurityServer[15]: Session 100004 created

    9/27/16 1:36:56.804 PM mdworker[435]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 8. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    9/27/16 1:36:56.921 PM mdworker[435]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 8. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    9/27/16 1:40:31.000 PM bootlog[0]: BOOT_TIME 1474951231 0

    9/27/16 1:40:33.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.appstore" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    9/27/16 1:40:33.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

    Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

    ——————————————————————————————

    9/27/16 1:41:00.607 PM configd[19]: network changed: Proxy

    9/27/16 1:41:00.696 PM identityservicesd[274]: [Warning] Bag loading failed! Error (NSURLErrorDomain:-1009): The Internet connection appears to be offline. http://init.ess.apple.com/WebObjects/VCInit.woa/wa/getBag?ix=1

    9/27/16 1:41:13.084 PM root[353]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds

    9/27/16 1:41:13.496 PM root[356]: Unable to resolve hostname(s)

    9/27/16 1:41:13.529 PM ntpd[78]: proto: precision = 1.000 usec

    9/27/16 1:41:17.542 PM com.apple.SecurityServer[15]: Session 100004 created

    9/27/16 1:41:18.770 PM mdworker[358]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 8. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    9/27/16 1:41:19.064 PM mdworker[358]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 8. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    9/27/16 1:41:39.587 PM NVAgent[289]: error: The Internet connection appears to be offline.

    9/27/16 1:41:39.591 PM NVAgent[289]: Error: The Internet connection appears to be offline.

    9/27/16 1:42:59.000 PM bootlog[0]: BOOT_TIME 1474951379 0

    9/27/16 1:43:01.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.appstore" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    9/27/16 1:43:01.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

    Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

    ———————————————————————————————————————

    9/27/16 1:43:41.097 PM root[432]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds

    9/27/16 1:43:41.115 PM root[435]: Unable to resolve hostname(s)

    9/27/16 1:43:41.150 PM ntpd[77]: proto: precision = 1.000 usec

    9/27/16 1:43:42.057 PM soagent[425]: Killing soagent.

    9/27/16 1:43:42.058 PM com.apple.dock.extra[264]: SOHelperCenter main connection interrupted

    9/27/16 1:43:42.059 PM imagent[270]: [Warning] Denying xpc connection, task does not have entitlement: com.apple.private.icfcallserver (soagent:425)

    9/27/16 1:43:42.059 PM imagent[270]: [Warning] Denying xpc connection, task does not have entitlement: com.apple.private.icfcallserver (soagent:425)

    9/27/16 1:43:58.954 PM com.apple.SecurityServer[15]: Session 100004 created

    9/27/16 1:44:00.093 PM mdworker[438]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 8. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    9/27/16 1:44:00.410 PM mdworker[438]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 8. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    9/27/16 1:55:15.000 PM bootlog[0]: BOOT_TIME 1474952115 0

    9/27/16 1:55:17.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.appstore" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    9/27/16 1:55:17.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".

    Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".

    9/27/16 1:55:17.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.authd" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.

    9/27/16 1:55:17.000 PM syslogd[18]: Configuration Notice:

    ASL Module "com.apple.bookstore" claims selected messages.

    Those messages may not appear in standard system log files or in the ASL database.


    thank you for looking at it!

  • by lllaass,

    lllaass lllaass Sep 27, 2016 12:44 AM in response to dwctv
    Level 10 (190,876 points)
    Apple Watch
    Sep 27, 2016 12:44 AM in response to dwctv

    Try disconnecting the the Drobos. Next would be to remove the CalDigit card

  • by dwctv,Solvedanswer

    dwctv dwctv Sep 28, 2016 2:21 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 28, 2016 2:21 AM in response to lllaass

    Thank you for your suggestion.

    The only problem is, I use the Mac only to work with my Drobos.

    If the drobos are not connected I would not need the Mac, because my main computer is a PC.

    But I will talk to the Drobo and also the CalDigit will see what the suggest.

  • by lllaass,

    lllaass lllaass Sep 28, 2016 5:20 AM in response to dwctv
    Level 10 (190,876 points)
    Apple Watch
    Sep 28, 2016 5:20 AM in response to dwctv

    I want those devices disconnected to help troubleshoot the problem.

    I agree disconnecting them permanently is not a likely solution.

  • by dwctv,

    dwctv dwctv Sep 28, 2016 5:55 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 28, 2016 5:55 AM in response to lllaass

    Ok, I will disconnect them tomorrow.

    I have 2 CalDigi cards installed

  • by dwctv,

    dwctv dwctv Sep 28, 2016 7:50 PM in response to dwctv
    Level 1 (4 points)
    Desktops
    Sep 28, 2016 7:50 PM in response to dwctv

    Update:

    this morning I removed all drobos which are connected to the 2 CalDigi cards + an open enclosure which are all USB 3.0 connections. I kept the other Drobo connected which uses iSCSI.

    The Mac is now on for about 1 hour and has not rebooted.

    In order to pinpoint the trouble, I will then start to connect one at the time and see, when it starts rebooting.

    I really appreciate your suggestion, because I was looking into a far different direction. (mostly suspected RAM problems-because sometimes when reboot, the power-on light is flashing and there is no boot-but that happen very seldom). Also, I thought, maybe the high humidity could have created that problem.

    I have problems with USB 3.0 ever I bought my Drobos which are USB 3.0.

    I bought my first CalDigi card, which always disconnected my Drobos, after that I bought the CalDigi Pro. That is more stable now. But I have 3 more Drobos by now. And the toaster which I need for data transfer to 2.5" and 3.5" drives.

    Maybe that causes the problem...... The only other solution I could think of, just use the CalDigi Pro and an AC USB 3.0 hub. What would you suggest? I need the Drobos, because there are all my videos on.... and they getting more! (This is not my private video collection, but 5k videos I am producing.)