maritafromtorrance
Level 1 (4 points)
iCloud

Q: The passcode ,which was sent, does not work when I used it

I Received one message on the screen of my iPhone that if I wanted to use my iCloud account I have to confirm with the passcode. I requested to be sent. I receiced one in my iPad which uses the same iCloud account but when I try today to used to get the software update in my iPhone it does not work . I did try 3 times and I don't know what to do because if I do it wrong again my ipgone will be disable. Please can you tell me how I can get another passcode to be used in the iPhone and make my update, please?

iPhoto '11, Mac OS X (10.6.8), I imported the iphoto file from TM

Posted on Sep 25, 2016 8:17 PM

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maritafromtorrance

Q: The passcode ,which was sent, does not work when I used it

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  • Helpful answers

  • by ckuan,

    ckuan ckuan Sep 25, 2016 8:27 PM in response to maritafromtorrance
    Level 7 (34,308 points)
    Sep 25, 2016 8:27 PM in response to maritafromtorrance

    2 questions:

    The question is did you asked for the password reset in the first place?

    Are you sure it's from Apple and not some phishing attempts?

  • by maritafromtorrance,

    maritafromtorrance maritafromtorrance Sep 25, 2016 8:33 PM in response to ckuan
    Level 1 (4 points)
    iCloud
    Sep 25, 2016 8:33 PM in response to ckuan

    This is about the passcode. It is not about the password of my iCloud Account .

    i Want to make the software update of the iOS in my iPhone and it is asking me for the passcode. the last Friday I saw on my iPhone screen that I need to verified my device and I requested 'send the passcode to  of secure device' '

    i received in my iPhone and iPad. I did not used until today but it is not working.

    The  on the screen said it not valid and now I have not way to request a new passcode to add and get the update.

    do you know what I can do?

    i Did try 3 times and according with the apple support if I have 6 wrong intents I will have my device blocked and I will lose my data.

  • by ckuan,

    ckuan ckuan Sep 25, 2016 8:38 PM in response to maritafromtorrance
    Level 7 (34,308 points)
    Sep 25, 2016 8:38 PM in response to maritafromtorrance

    Well those codes sent to you from Apple had a time limit.

    You cannot use it when it has expired.

    You need to request the code again and this time do so right away.

  • by maritafromtorrance,

    maritafromtorrance maritafromtorrance Sep 25, 2016 8:41 PM in response to ckuan
    Level 1 (4 points)
    iCloud
    Sep 25, 2016 8:41 PM in response to ckuan

    the problem that I have not way to request again form my iPhone the code .

    i was searching a way in the phone and in my iCloud account but I can not find any way.

    do you know how I can ask for one again?

    i Need it to get the update in iPhone and now it looks like I need one passcode to get the update in my ipad too

  • by ckuan,

    ckuan ckuan Sep 25, 2016 8:45 PM in response to maritafromtorrance
    Level 7 (34,308 points)
    Sep 25, 2016 8:45 PM in response to maritafromtorrance

    Try here:

    Apple Support contact info on Apple ID password and other security-related issues

    http://support.apple.com/en-us/HT201363

     

    Contact Apple for help with Apple ID account security

    https://support.apple.com/en-us/HT204169