Z-Ray

Q: iCloud contacts do not sync on macOS Sierra

The contact.app on my mac does not download the new contacts that I have added to iClound via iPhone. I am sure the contacts are added successfully as I have checked on iCloud.com.

I have also check and unchecked "Enable this account" (iClould Account) in Contacts.app preference but it does not work. The Fetch setting is set to "Automatically" or "Every minute" but neither solves the problem.

MacBook Pro (Retina, 15-inch, Mid 2015), macOS Sierra (10.12)

Posted on Sep 25, 2016 8:26 PM

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Q: iCloud contacts do not sync on macOS Sierra

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  • by zinacef,

    zinacef zinacef Sep 25, 2016 8:55 PM in response to Z-Ray
    Level 5 (4,635 points)
    Applications
    Sep 25, 2016 8:55 PM in response to Z-Ray

    If you've already toggled Contacts on/off under Settings > iCloud, another option would be to sign out of your iCloud account on the device and sign back in.

  • by Z-Ray,

    Z-Ray Z-Ray Sep 25, 2016 9:44 PM in response to zinacef
    Level 1 (5 points)
    iCloud
    Sep 25, 2016 9:44 PM in response to zinacef

    I have tried signing off and then signing back in the entire iCloud account but did not work.

  • by zinacef,Solvedanswer

    zinacef zinacef Sep 26, 2016 6:43 AM in response to Z-Ray
    Level 5 (4,635 points)
    Applications
    Sep 26, 2016 6:43 AM in response to Z-Ray

    Seems like you may have done everything I would've suggest.  If you wish, you could consider reaching out to Apple Support for further assistance.

  • by Z-Ray,

    Z-Ray Z-Ray Sep 26, 2016 6:44 AM in response to zinacef
    Level 1 (5 points)
    iCloud
    Sep 26, 2016 6:44 AM in response to zinacef

    Yep spent 3 hours with a senior advisor and solved it...

  • by zinacef,

    zinacef zinacef Sep 26, 2016 6:46 AM in response to Z-Ray
    Level 5 (4,635 points)
    Applications
    Sep 26, 2016 6:46 AM in response to Z-Ray

    Ouch....3 hours? 

     

    At least it's resolved now, thankfully.

  • by Eric Root,

    Eric Root Eric Root Sep 26, 2016 2:19 PM in response to Z-Ray
    Level 9 (72,134 points)
    iTunes
    Sep 26, 2016 2:19 PM in response to Z-Ray

    If you would post how it was fixed, it might help someone else.

  • by VickeVireG,

    VickeVireG VickeVireG Sep 27, 2016 12:16 PM in response to Z-Ray
    Level 1 (17 points)
    Mac OS X
    Sep 27, 2016 12:16 PM in response to Z-Ray

    I have had a similar issue and this is how I solved it:

     

    I logged in to iCloud.com, and under Settings > Advanced chose "Restore Contacts", and then restored the contacts from a backup that iCloud.com had automatically performed yesterday. Then, all my contacts appeared on my iMac. Do note that all contacts that have been added after the backup will be lost. (But iCloud.com seems to have made a backup of the current state before reverting, so it might be possible to then revert back to this state - but I have not tried it, since I had not done any important updates.

     

    I do not know if you dare try, and if it will work for you, so perform the move on your own risk. But it worked for me, so I am happy!

     

    (Btw, Advanced Settings are found on the bottom of the screen.)

  • by kha75,

    kha75 kha75 Oct 1, 2016 10:22 AM in response to VickeVireG
    Level 1 (8 points)
    Oct 1, 2016 10:22 AM in response to VickeVireG

    Restoring contacts from iCloud worked for me. The process do a backup of existing contacts before restore, so you can go back.