itunes crashes on exit

Question

Tony Pate Author

Level 1

8 points

itunes crashes on exit

The latest addition of iTunes seems to work fine except when I exit, when it crashes.

Is this a general problem that people are having?

I am using windows 10 64 Bit

Tony

Windows 10

Posted on Sep 26, 2016 1:39 AM

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Answer 1

i_rina

Community Specialist

Sep 27, 2016 10:19 AM in response to Tony Pate

Hello Tony,

Thanks for visiting Apple Support Communities.

It looks like iTunes is working fine except it unexpectedly quits when you try to exit. Let's see if we can get iTunes working as it should.

Start with the method outlined in Fix unexpected quits or launch issues in iTunes for Windows , which has some good steps to identify why iTunes is quitting and then troubleshoot the cause.

All the best.

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Answer 2

Tony Pate Author

Level 1

8 points

Sep 28, 2016 3:08 AM in response to i_rina

I am sorry but this doesn't really reflect my problem.

ITunes works fine in every way. It doesn't unexpectedly crash.

My problem is that when I go to exit the programme then ITunes comes up with an error saying the programme has stopped. It didn't do this until I upgraded to the latest version.

Also I can't see any way to contact apple support (UK) unless you have a device in warranty - as the support process asks for a serial number. Can anyone help?

Thanks

Tony

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Answer 3

turingtest2

Level 10

278,297 points

Sep 28, 2016 9:38 AM in response to Tony Pate

There is no free telephone support for iTunes.

Can you locate the crash in the event viewer and bring up any details, like this?

In some cases a full tear down and rebuild as set out in the second box of Troubleshooting issues with iTunes for Windows updates will help. If the problem is deeper than that it helps to know if it is specific to a particular library or user profile. The link provided earlier includes some of these differential troubleshooting steps. Other things to try are launching iTunes via the right-click > Run as administrator option from its shortcut, and starting in iTunes own safe mode which you get to by holding ctrl+shift as you launch it, and keep holding until you see this dialog, then click Continue:

tt2

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Answer 4

Tony Pate Author

Level 1

8 points

Sep 28, 2016 3:20 PM in response to turingtest2

yes I captured the error as you suggested. not sure what it means (couldn't paste the screenshot as you did) Not sure if this will do?

Log Name: Application

Source: Application Error

Date: 28/09/2016 23:09:16

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Tony

Description:

Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57d32fa7

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

Exception code: 0xc00000fd

Fault offset: 0x000000000003383f

Faulting process ID: 0x2ea0

Faulting application start time: 0x01d219d38320a77e

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll

Report ID: c4094a79-39b1-4eea-a525-80d23d98e27f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Channel>Application</Channel>

</System>

<Data>iTunes.exe</Data>

<Data>MSVCR100.dll</Data>

<Data>C:\Program Files\iTunes\iTunes.exe</Data>

<Data>C:\WINDOWS\SYSTEM32\MSVCR100.dll</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

Error 28/09/2016 23:09:16 Application Error 1000 (100)

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Answer 5

turingtest2

Level 10

278,297 points

Sep 28, 2016 4:16 PM in response to Tony Pate

Thanks. Nothing obvious strikes me. Again it would be useful to know if the problem shows in a different profile, but a suspect a tear down and rebuild is your best shot.

tt2

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