Pavel_Wei

Q: iTunes problem (s.mzstatic.com)

Hi,

every time I open iTunes it says that it can't verify the server m.szstatic.com and cannot connect to iTunes store. I've just installed MacOS Sierra a few days ago. Any solutions?

MacBook Air, macOS Sierra (10.12)

Posted on Sep 26, 2016 3:31 AM

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Q: iTunes problem (s.mzstatic.com)

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  • by Starr.C,

    Starr.C Starr.C Sep 27, 2016 11:22 AM in response to Pavel_Wei
    Community Specialists
    Sep 27, 2016 11:22 AM in response to Pavel_Wei
    Hey Pavel_Wei,

    If I understand correctly, you are not able to connect to the iTunes Store. This may be causing you to not be able to verify the server you specified. 
    I would recommend you read this article, it may be able to help troubleshoot the issue. 
     

    If you can't connect to the iTunes Store on your computer, these steps might help you fix the issue.

    On your Mac

    1. Make sure that you can access the Internet on your computer.
    2. See if your computer meets the iTunes minimum system requirements.
    3. Check that your operating system is up to date.
      From the menu bar at the top of your screen, choose Apple () > Software Update. If you don't see Software Update, choose Apple > App Store and click the Updates tab in the App Store window.
    4. Make sure that you have the latest versions of iTunes and Safari.
    5. If you have a firewall, your settings might not let you connect to the iTunes Store. Learn how to set up your firewall.
    6. Connection issues are sometimes caused by keychain issues. To reset your keychain, use Keychain First Aid.
    7. Contact your Internet service provider, and make sure that these ports and servers are turned on for your network.

    If there's still an issue, get more help.


    If you can’t connect to the iTunes Store - Apple Support

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