Pantelis2008
Level 1 (13 points)
iPhone

Q: Call audio routing problem after ios 10 installed

Hello,

 

i have an iphone 6s and recently installed ios10.

After this installation there is a problem with my audio call routing.

Especially when i answer a call or i make one, i have to double tap on speaker button

so i can hear the other guy from my headset and the other guy can hear me to.

I've already set the call audio routing to automatic and tried to reset all settings to my iphone,

but the problem persists.

I wonder if anyone else has the same problem as i have.

iPhone 6s, iOS 10

Posted on Sep 26, 2016 4:17 AM

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Pantelis2008

Q: Call audio routing problem after ios 10 installed

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  • Helpful answers

  • by norm123,

    norm123 norm123 Sep 27, 2016 8:54 AM in response to Pantelis2008
    Community Specialists
    Sep 27, 2016 8:54 AM in response to Pantelis2008
    Hi Pantelis2008,

    I understand that you are having some troubles hearing people when on calls on your iPhone 6s. I know it's important to be able to effectively use your iPhone to make phone calls, so I'm happy to help.

    Did you have this issue before updating to iOS 10? Do you have a case on your iPhone?

    If you don't have a case, you can also check to make sure there is no debris blocking the microphone or receiver. You can see more about that and how to troubleshoot your issue here:
    If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support

    Thanks for using the Apple Support Communities. Cheers!

  • by Pantelis2008,

    Pantelis2008 Pantelis2008 Sep 27, 2016 10:51 AM in response to norm123
    Level 1 (13 points)
    iPhone
    Sep 27, 2016 10:51 AM in response to norm123

    Hi norm123,

    Thanks for your try to help me.

    As i wrote before the problem occured after i 've installed ios10.

    Before with ios9 everything was perfect.

    So i think maybe there is something refering to software problem,

    because it happens occasionally and especialy after i have plugged in handfree or paired a bluetooth.

    That's why i have fully reset my iphone but the problem persist.

  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 27, 2016 11:20 AM in response to Pantelis2008
    Community Specialists
    Sep 27, 2016 11:20 AM in response to Pantelis2008
    Pantelis2008,

    Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources:

    Contact Apple Support

    Cheers!

  • by Sriram Vijayaraghavan,

    Sriram Vijayaraghavan Sriram Vijayaraghavan Sep 30, 2016 12:22 AM in response to Pantelis2008
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 12:22 AM in response to Pantelis2008

    Dear Pantelis2008,

     

    I have the same problem too. This problem started only after updating to iOS 10.

     

    I tried Apple Support. Their input for resolving this problem did not help. They asked me to visit the Apple service center, but I wonder how the service center will be able to help in this case - this appears to be a software issue. This problem does not occur with a bluetooth headset.

     

    I reported this bug to Apple through their bug reporting program, but so far I have not heard back from them