Iphone 5s displays wrong storage amount

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Level 1

4 points

Iphone 5s displays wrong storage amount

I have an iPhone 5s with 16 GB of space. When I go to usage, my phone says I have used about 11 GB of space, but when I add up all my apps I get around 7-8 GB. My phone also displays around 500 MB of free space when it should be a few GBs. I know ios usea a few Gigabytes but my 'used' amount does not add up. I cannot use itunes at the moment, but I may be able to use it soon so please give an answer involving all possible outcomes with itunes.

I am planning on getting the Iphone SE soon, so will the problem be fixed when I get it, or will the problem carry over when I restore from a backup?

iPhone 5s, iOS 10

Posted on Sep 26, 2016 4:47 AM

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Answer 1

javaliga

Level 10

120,179 points

Sep 26, 2016 12:47 PM in response to IsaacForum

Here are two articles that may help:

https://www.igeeksblog.com/documents-and-data-iphone/

What is "Other" and What Can I Do About It?

One way to reclaim the 'other' data space is a backup/restore or more drastically to restore as new:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you get a new iPhone, your problem should be "fixed" since you will be performing one of the above steps.

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Answer 2

IsaacForum Author

Level 1

4 points

Sep 26, 2016 12:49 PM in response to javaliga

I know, I recently read about this. At first I thought a 16 GB iphone actually gave you 12 GB of free space, but really it is 8.55 GB of free space... I am guessing the storage that suddenly goes missing is going to 'other'.

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