krmshn
Level 1 (9 points)
Mac OS X

Q: Mac OS Sierra Mail IMAP Account Attachments

Hi

 

Since I upgraded to Sierra, IMAP email account set up on mac mail is not functioning how it should. For a bizarre reason, attachments to number of mails in my inbox disappeared and I cannot find them. I can see the attachment on my IOS mail but not Sierra Mail. Can you please help?

 

Thanks

MacBook Pro (15-inch Glossy), macOS Sierra (10.12)

Posted on Sep 26, 2016 5:02 AM

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krmshn

Q: Mac OS Sierra Mail IMAP Account Attachments

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  • Helpful answers

  • by MoonJ.,

    MoonJ. MoonJ. Sep 27, 2016 9:37 AM in response to krmshn
    Community Specialists
    Sep 27, 2016 9:37 AM in response to krmshn
    Hi krmshn,

    I understand that after upgrading to macOS Sierra, you are unable to view attachments that you've received through your IMAP mail account. I know it's important to have access to all of your files, so I'm happy to help.

    It's possible that while upgrading, your IMAP mailbox has been corrupted and is preventing you from viewing these attachments. To resolve this, let's rebuild your mailbox.

    To rebuild your mailbox:
    1. Open Mail
    2. Highlight the mailbox in the sidebar on the left
    3. Use Mail’s menu bar and choose Mailbox > Rebuild. This will take some time depending on the number and size of the messages in the mailbox.
    Thanks for using the Apple Support Communities. Cheers!

  • by The Kwamster,

    The Kwamster The Kwamster Sep 29, 2016 12:37 PM in response to MoonJ.
    Level 3 (799 points)
    Mac OS X
    Sep 29, 2016 12:37 PM in response to MoonJ.

    Thanks! I have the same problem, but the rebuild didn't work. It appears to be a bug since I didn't have this issue before Sierra.

  • by Macecho,

    Macecho Macecho Sep 29, 2016 1:19 PM in response to The Kwamster
    Level 1 (4 points)
    Sep 29, 2016 1:19 PM in response to The Kwamster

    Same for me. Rebuilding didn't help